Modelling the Factors Responsible for Better Health Service Quality: Perception of Service Providers

Sood, Meenakshi; Sharma, Bindu; Gupta, Sahil; Dawra, Shuchi; Kaushik, Chanchal

doi:10.5958/0976-5506.2019.02461.6

Cited by 7 publications

(4 citation statements)

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“…About Table 2, results indicate that all the factors reflecting standardised factor loading more than 0.7 were taken for further calculation, and rest were deleted (Sood, Sharma, Gupta, Dawra, & Kaushik, 2019; Bagozzi, Yi, & Phillips, 1991). However, given (Fornell & Larcker, 1981), AVE for the respective constructs was also found to be in specified limits (above 0.5), resulting in convergent validity for the measurement model (Sharma and Gupta, 2020).…”

Section: Methodsmentioning

confidence: 99%

Examining the influence of demographic marginalisation on performance of the students in higher education

Sharma¹,

Gupta²,

Sawhney³

et al. 2020

Journal of Public Affairs

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Marginalisation at various levels is one of the significant challenges that students face in their everyday lives. It is in developing countries, but little is known about their impact on the academic success of the students. The research focused on understanding the impact of marginalisation, parental education, financial strength, occupation, and social‐religious affiliation on students' performance pursuing higher education. After extensive review and to explain the issue, a theoretical framework of various constructs is proposed. The findings indicate a positive relationship between the variables and their influence on student success in higher education. It further confirmed the initial assumption of the study that demographic marginalisation has a significant influence on the education performance of the students pursuing higher studies. Furthermore, it is essential to raise awareness of the social sensitivity of higher education among the various stakeholders and to contribute to a fair and equitable society in terms of accounting.

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Section: Methodsmentioning

confidence: 99%

Examining the influence of demographic marginalisation on performance of the students in higher education

Sharma¹,

Gupta²,

Sawhney³

et al. 2020

Journal of Public Affairs

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“…The famous Scale of Positive and Negative Experience showed a significant relationship between SWB and academic results of students. Educational institutions and Universities should make provisions by focusing on the SWB of students by paying more attention to their academic results during each annual year with proper planning to address and identify the various factor affecting the mental well‐being of students as they are the future of any nation (Chattu et al, 2020; Sood et al, 2019). Proper counseling and motivation boost the motivation level of students which motivates them to study and to stay focused as per their academic demands (Raza, Qazi, & Yousufi, 2020).…”

Section: Implications For the Studymentioning

confidence: 99%

Influence of demographics variables on students subjective well‐being

Mewafarosh

Agarwal²

2021

Journal of Public Affairs

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The paper is an attempt to investigate the impact of demographic variables on the level of the subjective well-being (SWB) of students enrolled in premiere business school. SWB was measured through a three-dimensional approach consisting of life satisfaction, positive affect, and negative affect using Life Scaleand Positive Affect & Negative Affect Scale. Data was collected from 352 students and using OLS regression method, significant differences regarding SWB were examined. Research findings show a significant difference in the exhibition of most of the demographic variables and SWB. This paper presents data and provides insights into the level of SWB of students enrolled in premiere business School.

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“…At the first stage, all the standardized factor loadings should be significant and greater than 0.70. On the second stage all the factors should have equal to or more than 0.5 value of average variance extracted (AVE) and the value of composite reliability should be more than the value of AVE for that construct (Sood et al, 2019;Dhiman et al, 2018).…”

Section: Measurement Modelmentioning

confidence: 99%

Identifying Factors of Indian Health System and Their Influence for Providing Good Customer Care

Sood

Aggarwal

Gupta³

et al. 2021

International Journal of Healthcare Information Systems and Informatics

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Customer relationship management is important for any service industry as a satisfied customer is likely to remain loyal, spread publicity thereby ensuring profits to the organizations. Healthcare is an important and fast-growing service industry in which patient is the customer and maintaining good relationship with them is highly profitable. Good customer relationship comes from an understanding of patients’ expectations and what factors lead to patient satisfaction. WHO in its report in 2000 introduced the Concept-Responsiveness, which deals with ‘meeting the universal, legitimate expectations of the patients. This study identifies factors related to patients’ expectations, satisfaction and hence good customer relations in Indian health system. Structural equation modelling was used to measure the influence of the factors suggested. The results show significant influence of patient’s expectations on customer relationship.

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Modelling the Factors Responsible for Better Health Service Quality: Perception of Service Providers

Cited by 7 publications

References 0 publications

Examining the influence of demographic marginalisation on performance of the students in higher education

Examining the influence of demographic marginalisation on performance of the students in higher education

Influence of demographics variables on students subjective well‐being

Identifying Factors of Indian Health System and Their Influence for Providing Good Customer Care

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