Modeling Web-based library service quality

Kaur, Kuldip; Singh, Diljit

doi:10.1016/j.lisr.2012.02.005

Cited by 63 publications

(67 citation statements)

References 54 publications

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“…We suggest using digital libraries to seek information can potentially enhance users' self-efficacy in getting information. Libraries function differently from other information providers (Kiran and Diljit, 2012), with the final aim of facilitating human knowledge to be fully utilized (Heradio et al, 2012). Digital libraries are formal and conventional information sources.…”

Section: Consequences Of Information Seeking In Digital Librariesmentioning

confidence: 99%

Understanding information seeking in digital libraries: antecedents and consequences

Zha

Wang

Yan

et al. 2015

Aslib Journal of Information Management

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose-This study explores the antecedents of information seeking in digital libraries from the perspectives of the Technology Acceptance Model (TAM) and flow experience, as well as the consequences from the perspectives of self-efficacy in getting information and individual performance. Design/methodology/approach-A research model is developed and tested using questionnaires and, partial least squares (PLS) structural equation modeling (SEM). Findings-The effect of flow experience on information seeking in digital libraries is the largest one. Meanwhile, flow experience fully mediates the effects of ease of use and usefulness on information seeking in digital libraries which further leads to self-efficacy in getting information and individual performance. Practical implications -Librarians should help users to experience more stable and sustainable flow by providing dependable, prompt, personalized and professional service to them. Librarians should try their best to provide diversified user training so as to guide potential users to seek information in digital libraries. Originality/value -This study contributes to the theoretical development of the structural model exploring information seeking in digital libraries, presenting a new view for digital library research and practice alike.

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Section: Consequences Of Information Seeking In Digital Librariesmentioning

confidence: 99%

Understanding information seeking in digital libraries: antecedents and consequences

Zha

Wang

Yan

et al. 2015

Aslib Journal of Information Management

View full text Add to dashboard Cite

show abstract

“…Third, while service environment, delivery, and outcome are the key dimensions of Web-based service quality for library-service quality assessments (Kiran and Diljit, 2012), online instructions, help with searching for required electronic resources, and the ability to communicate with the digital library are evident in the service delivery process that is most important to the digital library users, because these technical support services for the digital library may efficiently minimize users' time and effort (Park et al, 2009;Kiran and Diljit, 2012). Accordingly, the provision of librarians' technical support for digital library users may be the most key facilitating condition that influences the digital library usage, and therefore technical support can be regarded as a proxy measure of service quality of the digital library (Park et al, 2009).…”

mentioning

confidence: 99%

Why do users intend to continue using the digital library? An integrated perspective

程永明(Cheng

2014

Aslib Journal of Information Management

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Purpose -The purpose of this paper is to propose a hybrid model based on expectation-confirmation model (ECM), technology acceptance model (TAM), and updated DeLone and McLean information system (IS) success model to examine whether quality factors as the antecedents to user beliefs affected users' continuance intention of the digital library. Design/methodology/approach -Sample data for this study were collected from students enrolled in a comprehensive university in Taiwan. A total of 600 questionnaires were distributed in the campus library, and 525 (87.5 percent) usable questionnaires were analyzed using structural equation modeling (SEM) in this study. Findings -Findings show that the proposed research model integrating ECM, TAM, and updated DeLone and McLean IS success model has good explanatory power for quality antecedents of users' continuance intention of the digital library. Information relevance, system accessibility, and technical support play key roles in explaining users' continuance intention of the digital library via their beliefs. Originality/value -This study's empirical evidence on capturing ECM, TAM, and updated DeLone and McLean IS success model reveals deep insights into quality evaluation for users' continuance intention of the digital library. Especially, this study additionally contributes to the identification of interface features that may lead to users' continuance intention of the digital library.

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“…It plays a very important role in the cultivation and development of talents. With the development of economy, the amount of information of the expansion, and the social progress, the pursuit of the teachers and students on information resources is not only professional textbooks, but more and more diversified and individualized [4]. Library as the main way for college students to obtain information resources, library service quality becomes particularly important.…”

Section: Significance Of Improving Service Qualitymentioning

confidence: 99%

Effective Ways to Improve the Service Quality of University Library

Xing¹

2016

Proceedings of the 2016 International Conference on Management Science and Innovative Education

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Abstract. University library is an important place for providing information services for teachers and students. In order to make the role of the library better played, it needs to be strict in the requirements on the quality of library services and try to make improvement. To ensure that the maximum efficiency of the spread of knowledge and the library's resources are effectively used. Therefore, the service of a university library should be able to be evaluated. First of all, this paper begins with the problems of the service quality of university library, and then points out the significance of improving the quality of service by the advanced service quality evaluation system of university libraries at home and abroad. Then the effective ways to improve the service quality of university library are obtained. In this paper, through the analysis of the way to improve, tells the readers that it is very necessary development process and improving the quality of service is an imperative process.

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Modeling Web-based library service quality

Cited by 63 publications

References 54 publications

Understanding information seeking in digital libraries: antecedents and consequences

Understanding information seeking in digital libraries: antecedents and consequences

Why do users intend to continue using the digital library? An integrated perspective

Effective Ways to Improve the Service Quality of University Library

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