Modeling the relationship between women’s perceptions and future intention to use institutional maternity care in the Western Highlands of Guatemala

Abstract

BackgroundDespite global gains, women in hard-to-reach areas are at a relatively higher risk of death and disability related to childbirth. Traditional methods of measuring satisfaction may mask negative experiences (such as disrespect and abuse) that can drive down demand for institutional care. Better measurement of women’s perceptions of care quality, especially among marginalized populations with historically low utilization of institutional care, are needed to inform how to improve services and foster greater utilization of (potentially life-saving) clinical care.MethodsA population-based household survey was conducted in 15 purposively selected villages in the rural Western Highlands of Guatemala among women who gave birth to a child within the last 5 years. Demographic and health information including experiences and perceptions of maternity care were collected. Two sets of nested multivariate logistic regression models were estimated to identify factors associated with future intention to give birth in a health facility, separately among women who gave birth to their last child at home and women who gave birth to their last child in a facility. The independent variables of interest were access to care, perceived need for maternity care, and two measures of perceived quality: satisfaction with last birth and disrespect and abuse (perceived or experienced). Thematic analysis was performed on open-ended responses.ResultsPerceived need for facility-based childbirth services and satisfaction with last childbirth experience, either at home or in a facility, emerged as the key factors influencing intention to give birth in a health institution in the future. Among the facility birth group, reporting disrespect and abuse is a deterrent to seeking facility-based care in the future. However, select perceptions of disrespect and abuse did not have an association with future intention (among the home birth group).ConclusionsWomen’s perceptions of care quality influence care-seeking. Women who feel they were mistreated in health facilities are more likely to avoid or delay seeking care in the future. Health systems need to reinforce trust and positive perceptions of respectful care. Developing better measures of women’s perceptions of maternity care experiences among indigenous populations in Guatemala can inform improvements in care provision.

Quality of antenatal care experience in rural Bangladesh: social support, respect, dignity, communication and counselling

“…In addition, women rarely reported having been disrespected or abused by health service providers in any way during the contact. This nding stands in contrast to a number of studies which have documented disrespect and abuse of women when obtaining maternal health services, including ANC in various contexts (43,49) (50)(51)(52)(53)(54). This contrast in our study compared to others may be explained by the strong social values around respect in the Bangladeshi context.…”

Obstetric care navigation: results of a quality improvement project to provide accompaniment to women for facility-based maternity care in rural Guatemala

“…We attempted to confirm this during our project by surveying patient satisfaction, but efforts were unsuccessful due to poor comprehension of the concept of satisfaction despite multiple rounds of survey revision. This barrier has been reported by others in field and calls attention to the need for more research to develop tools for measuring satisfaction and perceptions of quality, especially among rural and low-literacy populations 35. It also raises the important question of whether satisfaction is the best desired outcome measure, given that low baseline expectations of care may cause positive reporting of satisfaction even when objective quality is low 36…”

A Rapid Review of Available Evidence to Inform Indicators for Routine Monitoring and Evaluation of Respectful Maternity Care

“…16,49 Respectful care is a complex and multidimensional construct that is not well-captured by a single satisfaction measure in which responses are often inflated and lack sufficient specificity to be actionable. 7,50,51 Also, just because a woman was not verbally or physically abused does not mean she was treated with dignity and respect. Additionally, experiences of respect may be intermixed with disrespect.…”