Modeling the Relationship between Business Process Reengineering and Organizational Culture

Abstract

Business process reengineering (BPR) has been widely known for its effectiveness in generating chances for organizational improvement. Understanding and modeling the relationship between the factors that contribute to the BPR and organizational culture (OC) is critical for the success of its implementation. This paper introduces a fuzzy-based analytical hierarchy process, named FAHP, for integrating the factors affecting BPR with OC to ensure the BPR’s success. First, a real case study was conducted to investigate the operational effectiveness and applicability of the proposed approach. Then, the BPR factors were validated and prioritized by a panel of experts from the American Society for Quality (ASQ) members network-Qatar chapter and a group of quality directors in Qatar. On the other side, the OC factors were investigated via a systematic literature review. Finally, an analytical correlation study was conducted to understand the relationship between the corresponding factors better. The correlation analysis study has shown that the organizational strategy, leadership, and transfer of knowledge are highly correlated with respect to people, innovation, and supportiveness. The team orientation, outcome orientation, and attention to detail factors have a medium correlation with the BPR factors. Moreover, the aggressiveness showed a weak correlation with all the BPR factors. The outcomes of this study provide decision-makers with guidelines for successful integration of the BPR and OC factors to ensure effective implementation of the BPR initiatives.

A novel approach for managing change in warehouse processes via integration of business process re-engineering and interval-valued hesitant fuzzy DEMATEL

“…The change matrix is a practical tool however, in dealing with uncertainty, especially in the determination of critical processes it should be supported by other methods. In this sense, some integrated methods based on fuzzy logic are developed and used in the literature for different purposes such as; risk management of BPR initiatives by using triangular fuzzy sets (Crowe et al ., 2002), fuzzy quality function deployment technique to convert opinions of experts to quantitative data (Hakim et al ., 2016), or fuzzy analytical hierarchy process method to weight BPR dimensions (Rostamy et a.l, 2012; Fetais et al ., 2022b). It is a well-known fact that the conventional fuzzy set theory developed by Zadeh in 1965, along with more refined versions formulated by numerous researchers over the years, is crucial for modelling uncertainties.…”

Identifikasi Proses Bisnis Penerimaan Santri Baru di Pesantren Mahasiswa Miftahul Khoirot melalui Implementasi Business Process Reengineering

“…Selanjutnya, kami merancang proses baru (To Be) dengan mempertimbangkan alternatif solusi yang dihasilkan. Digunakan teknik ESIA (Eliminate, Simplify, Integrate, Automate) dalam perancangan proses baru (Adefulu et al, 2020;Fetais et al, 2022).…”

Business Processes Reengineering of the Company: Essence of the Approach and Its Features

“…What is more, business process reengineering uses a significant number of tools and techniques within the conventional framework, but it primarily focuses on unifying functions at the macro-organizational level. This means that subprocesses can be kept within the framework of one function or division and business process reengineering can also be applied to them [5].…”