Modeling the Organizational Regulatory Space: A Joint Design Approach

Abstract

Part 5: Enterprise Modelling and Information SystemsInternational audienceWe present an approach for the joint design of organizational regulatory spaces (ORS). The approach was validated through action research, integrating the components of context, people, process, information, and IT. The design of the ORS is usually performed by distinct teams, with unconnected viewpoints, using different vocabularies and tools. Similarly to information systems, there are business experts that define the regulatory goals and rules. The ORS modeling is problematic, and is fragmented. We have adopted the O2 framework to provide a common level of abstraction for the design. The result is a comprehensive and layered map of the ORS. This approach has proved to offer an effective representation of the ORS for external auditors and business associations. Internally, we provide organizations with new ways to model, communicate, and improve the regulatory space

Dealing with Risks and Workarounds: A Guiding Framework

“…Model uncertainty relates to whether the structure of the model fundamentally represents the system or decision of interest" [29]. Information systems include different interrelated dimensions, namely the context, people, process, IT, and information/data [30,31]. Therefore, IS modeling is a complex endeavor that tries to simplify various aspects of reality, integrating social and technical aspects [32].…”

“…It was also our intention to make the framework and related models suitable for audits, because they are frequent in ISO 9001-based quality management systems. Our solution required artifacts and routines [30,44] to assist practitioners in its adoption.…”

“…A workaround can be based in a riskbenefit evaluation [2] emerging from an existing friction in the business process [6]. Modeling must address five interrelated dimensions of (1) Context, (2) People, (3) Process, (4) IT, and (5) Information/data [30]. The dark circles specify the main literature references for each component of the framework.…”

“…The new models that were developed addressing distinct levels of uncertainty [19,30] were considered by the client organization as an advance when compared to the previous practice of identifying risks based on the ISO 9001 (official) process maps. First, it was simpler to communicate risk-based thinking for the ISO 9001:2015 transition.…”