Model for the Improvement of Knowledge Management Processes Based on the Use of Gamification Principles in Companies in the Software Sector

Jurado, José Luis; Garces, Diego Fernando; Paredes, Luis Merchán; Segovia, Emilia Rocio; Alavarez, Francisco Javier

doi:10.1007/978-3-030-01171-0_13

Cited by 5 publications

(2 citation statements)

References 9 publications

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“…Jurado et al [33] presented an adapted model to the conditions of software organisations allowing identification, creation, application, transferring and evaluation of knowledge by using gamification principles. The proposed structure for the model considered two main components: (i) a set of knowledge management processes, and (ii) the application context.…”

Section: Use Of Gamification Techniques On Educational Applicationsmentioning

confidence: 99%

Zeus – a tool for generating rule‐based serious games with gamification techniques

et al. 2020

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Gamification refers to the use of rules and game design techniques to involve and motivate people to achieve their goals. This work proposes an application development architecture that can generate game applications with gamification techniques. As proof of concept, the authors introduce Zeus, a platform for developing ruled-based serious game applications with gamification techniques. Zeus aims at generating gamified applications that can meet the learning goals set by users. These goals will be reflected through both learning and game attributes that users can personally select. To assess the functionality of the authors tool, they conduct a qualitative evaluation of four rule-based serious game applications developed with Zeus to help students learn about arithmetic. They make use of the Fun Toolkit to perform this evaluation in terms of the delivery of both fun and learning experiences. Their findings are encouraging in the context of learning basic arithmetic operations with Zeus game applications.

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Section: Use Of Gamification Techniques On Educational Applicationsmentioning

confidence: 99%

Zeus – a tool for generating rule‐based serious games with gamification techniques

et al. 2020

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“…Moreover, Ref. [64] proposed a model for enhancing the knowledge management process in software companies, and Ref. [65] introduced a gamified proposal for a software risk analysis in agile methodologies.…”

Section: Introductionmentioning

confidence: 99%

Gamification in IT Service Management: A Systematic Mapping Study

2021

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Despite the benefits of adopting IT Service Management (ITSM) reference models, such initiatives do not always produce the expected results. The research literature in this area concludes that motivation, engagement, skills, experience, performance and willingness to change of the personnel involved are among the critical factors for an effective ITSM implementation. Gamification has the capability to improve people’s motivation and engagement and to drive people’s behavior to meet the objectives set. Besides, gamification is widely used in learning systems for increasing students’ skills and competences. In the last years, many researchers have added gamification to their process improvement initiatives to increase the motivation and engagement of process participants and to address their behavior throughout the process. Thus, we consider that adopting gamification in ITSM processes can be an interesting area of study. In this paper, we conducted a systematic mapping study to analyze the actual state of research in the field of ITSM gamification and identify the key challenges that justify future research. The results of our study highlight the positive impact of adopting gamification in ITSM processes and that ITSM gamification is a novel an attractive research area with many action possibilities.

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