Model Construction and Empirical Study on Unsustainable Usage Behavior of Paid Knowledge Users

Abstract

Knowledge payment is a new method of electronic learning that has developed in the era of social media. With the impact of the COVID-19 pandemic, the market for knowledge payment is rapidly expanding. Exploring the factors that influence users' sustained willingness is beneficial for better communication between knowledge payment platforms and users, and for achieving a healthier and more sustainable development of the knowledge payment industry. The model of unsustainable usage behavior of knowledge payment users was constructed on the basis of expectation inconsistency theory, price equilibrium theory, and perceived value theory, using the ''cognitive-emotional-behavioral'' model framework of cognitive emotion theory. The data were collected from 348 users through a web-based questionnaire and analyzed using structural equation modeling. Findings show that expectation inconsistency, price equilibrium, and quality value, emotional value, and social value have significant effects on discontinuous use intentions. Discontinuous use intentions also significantly affect discontinuous use behavior.INDEX TERMS Knowledge payment, expectation inconsistency theory, cognitive emotion theory, price equilibrium, perceived value theory, discontinuous use behavior.

Pricing and Subsidy Strategies: The Impacts of Providers’ Ability Gap on Competing Knowledge Payment Platforms

“…In essence, the unique economic model of knowledge payment platforms facilitates the flow and dissemination of knowledge and ultimately optimizes the allocation of social information resources [12]. Certain scholars explore the operation mode of knowledge payment platforms [13], [14].…”