Model Blindness II: Investigating a Model-Based Recommender System’s Impact on Decision Making
Sweta Parmar,
David A. Illingworth,
Rick P. Thomas
Abstract:Adoption and use of misspecified models can lead to impoverished decision-making—a phenomenon we term model blindness. A series of two experiments investigated the consequences of model blindness on human decision-making and performance and how those consequences can be mitigated via an explainable AI (XAI) intervention. The experiments implemented a simulated route recommender system as a Decision Support System (DSS) with a true data-generating model. In Experiment 1, the true model generating the recommende… Show more
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