Model-Based Tool Support for Service Design

Pérez-Blanco, Francisco; Vara, Juan M.; Gómez, Cristian; Castro, Valeria de; Marcos, Esperanza

doi:10.1007/978-3-030-45234-6_13

Cited by 3 publications

(2 citation statements)

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“…The conceptual architecture and some technical details of the modeling toolkit build to support the methodological proposal of this work were briefly discussed in [17] as part of a demo. Fig.…”

Section: Technological Solutionmentioning

confidence: 99%

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Leveraging Service Design by bridging business and process modeling

Pérez-Blanco¹,

Vara²,

Gómez³

et al. 2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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There are currently several techniques or notations for business and process modeling that allow the idea of business to be explored in greater or less detail, while simultaneously helping to understand, conceptualize and represent the services that add value to an organization. These techniques have similarities and differences but are in many cases complementary. However, there is no solution that allows working with them in an integrated manner, shortening the distance between business and process modeling areas. All this given, this paper introduces the latest functionalities incorporated in a modeling environment for service design that currently supports 5 different notations (Business Model Canvas, e 3 value, Service Blueprint, Process Chain Network and BPMN) as well the partial generation of models from a model elaborated with a different notation along with the corresponding relations model.

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Section: Technological Solutionmentioning

confidence: 99%

“…Actually, some diagramming functionalities supported by INNoVaServ were briefly introduced in [17]. Note that being a tool-demo paper, the underlying methodological proposal was not covered at all.…”

Section: Introductionmentioning

confidence: 99%