Model-Based Development of Adaptive UIs for Multi-channel Self-service Systems

Abstract

Self-Service Systems are technically complex and provide products and services to end users. Due to the heterogeneity of the users of such systems and their short residence time, the usability of a system's user interface is of great importance. Currently, an intuitive and flexible usage is often limited because of the monolithic system architecture of existing Self-Service Systems. Furthermore, today's Self-Service Systems represent the one-and-only endpoint of communication with a customer when processing a transaction. The integration of the customer's personal computing devices, like desktop PC, notebook, and smartphone is not sufficiently covered yet. In order to tackle these problems, we have established a methodology for developing adaptive UIs for Multi-Channel Self-Services where a customer may, for example, start a transaction on a PC at home, modify it with the smartphone, and finally finish it at a Self-Service terminal. In this paper we describe our integrated model-based approach for the development of adaptive user interfaces for distributed Multi-Channel Self-Service Systems.

Engineering Context-Adaptive UIs for Task-Continuous Cross-Channel Applications

“…Widely studied approaches are UsiXML [25], MARIA [3] and IFML 1 that support the abstract modeling of user interfaces and their transformation to multidevice UIs including web interfaces. In [4], we present a specialized approach for model-based development of heterogeneous UIs for different target platforms including self-service systems like ATMs. On the other hand, there are also existing approaches like Damask [5] and Gummy [6] following the WYSIWYG paradigm.…”

A Proposed Metrics Based on Sustainable Development Goals (SDGs) for Public Self-Service Machines

“…Xing et al [13] designed the hardware, external service interface, and application software of the Self-Service Machine from the perspective of smart campus function requirements. Yigitbas et al [14] developed a distributed multi-channel Self-Service system using a model-based integration method. Liu et al [15] designed a composite Self-Service terminal system from the perspective of business functions to realize complex Self-Service functions.…”