Mobile Technology and Financial Inclusion

Chu, A.

doi:10.1016/b978-0-12-810441-5.00006-3

Cited by 34 publications

(25 citation statements)

References 1 publication

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“…Financial service delivery is argued to be shaped by two main factors: sustainability for the service providers and affordability for the customers (Sun, 2017). Mainstream banking systems have failed in delivering financial services to the poor mainly because of the former, since it is too expensive for banks to provide set up brick-and-mortar branches, given the low levels of activity involved (by volume as well as value) (Morawczynski et al, 2010;Mas and Radcliffe, 2011;Chu, 2017;Nandhi, 2018). Formal financial services being unaffordable has also been one of the factors found that resulted in limited uptake and activity with bank accounts (Medhi et al, 2009).…”

Section: Digital Financial Servicesmentioning

confidence: 99%

Rethinking Financial Inclusion: from Access to Autonomy

Muralidhar

Bossen

O’Neill

2019

Comput Supported Coop Work

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Financial inclusion has been defined and understood primarily in terms of access, thereby constituting 'inclusion'/'exclusion' as a binary. This paper argues such a view to be myopic that risks treating financial inclusion as an end in itself, and not as means to a larger end. 'Access' oriented perspectives also fail to take into account considerations of structural factors like power asymmetries and pay inadequate attention to user practices. Through the case of auto-rickshaw drivers in Bangalore, India, and their use of Ola, a peerto-peer taxi hailing service similar to Uber, we show that access is a necessary, but not sufficient condition to achieve financial inclusion in a substantive sense. By examining in detail, the financial needs and practices of rickshaw drivers, we identify the opportunities and constraints for digital technology to better support their financial practices and enhance their wellbeing. The paper proposes adding 'autonomy' and 'affordances' as two crucial factors to be included in the discourse on financial inclusion. Finally, we outline design implications for P2P technologies to contribute towards the financial inclusion of drivers.

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Section: Digital Financial Servicesmentioning

confidence: 99%

Rethinking Financial Inclusion: from Access to Autonomy

Muralidhar

Bossen

O’Neill

2019

Comput Supported Coop Work

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“…Mobile technologies are increasing with various mobile services, which can be accessed by the middle-class and below the poverty line with access to banking service, insurance service, and another financial services (Chu, 2018).Convenience, versatility, and benefit to the consumer are the keys to the acceptance and success of new technology. Authentication of mobile identity with reliable three-factor security incorporating biometrics, and having doors automatically unlock as you approach, security alarm systems go into standby mode when you enter your home or office, your computer being active and unlocked only while you were sitting in front of it (with your mobile phone), and paying vendors, vending machines, or individuals, directly or with credit from your mobile phone (Weiss, 2011).…”

Section: 1importance Of This Researchmentioning

confidence: 99%

“…Money can be loaded into the mobile wallet by using a debit or credit card, online banking (Lonare et al, 2018). With the help of mobile technologies the mobile financial inclusion, it is providing various banking services such as; savings, lending, insurance, and other financial services to every mobile user even though they don"t have proper banking accounts (Chu, 2018).Mobile wallet helps those unbanked and under banked people can use mobile and easy access, it helps to bridge the gaps between the physical, mobile, and psychological use and access to money (VariPark, 2017). The app users are varying in different places and purposes; it grabs the attention of mobile apps to assist in financial inclusions for making payments to transferring money.…”

Section: Introductionmentioning

confidence: 99%

Accessibility and Adaptability of Emerging Technology Among Mobile Wallet Customers Using Tam Model

Thirupathi¹,

G²,

Gopalakrishnan³

et al. 2021

cibg

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Mobile wallet payment is a massive and unique advanced Technology platform to make cashless payments around the world. In a developing country like India, the adoption of advanced technology is more essential and it is also a part of economic development. The mobile wallet payment system and financial inclusions are part of the economic growth of the country. This study develops a conceptual model to determine the factors influencing adopting the mobile wallet payment and financial inclusion. The study aims to check the technology acceptance of cashless payment and mobile wallet in the Indian scenario. Apart from the Technology, Safety, and Social factors of TAM and UTAUT models, this study introduces two additional factors namely economic factors and Government insisting factors to analyze the adaptation of mobile wallets in Tamil Nadu.We found in this study that, the Government of India has predominantly insisted on the people to adopt the mobile wallet/ cashless payment in India. Even though the factors influence, the actual benefit of the mobile wallet is priceless and makes the customers very much comfortable to transfer the funds. This study also analyzes the risk and security issues of mobile wallets and how the customers are mentally disturbed at the time of using mobile wallet payments, and we brought a strong recommendation to overcome the issues.

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“…Therefore, mobile phone diffusion is closely correlated with digital financial inclusion. Digital technologies can help unbanked people satisfy their financial needs starting from granting access to a bank account, conducting financial transactions (saving and transferring money), accessing loans and conducting other types of financial activities (Chu, 2018).…”

Section: The Mobile-finance Revolution and Poverty Alleviationmentioning

confidence: 99%

Mobile phone penetration and its impact on inequality in the Western Balkan countries

Vokshi

Dedaj

Youssef

et al. 2019

Zagreb International Review of Economics and Business

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The aim of this paper is to analyse the effect of the mobile phone penetration rate on inequality in Western Balkan countries and to provide empirical evidence. We explore the question of whether cell phone diffusion helps to decrease inequality and whether it has a positive income equality effect. In the developed conceptual framework, we consider that people with access to mobile telephony also have access to Wi-Fi and GPS and that individuals can perform different activities, such as engaging in e-commerce, e-governance, health, and education; paying bills; saving money; and transferring money to other persons. This represents a good foundation for poor persons exit the cycle of deprivation and leads to the development of equal opportunities. We analyse the impact of mobile phone penetration on inequality in Western Balkan countries by using ordinary least squares and two-stage least squares models (Asongu, 2015). Our results confirm the income-redistributive effect of mobile phone penetration.

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Mobile Technology and Financial Inclusion

Cited by 34 publications

References 1 publication

Rethinking Financial Inclusion: from Access to Autonomy

Rethinking Financial Inclusion: from Access to Autonomy

Accessibility and Adaptability of Emerging Technology Among Mobile Wallet Customers Using Tam Model

Mobile phone penetration and its impact on inequality in the Western Balkan countries

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