Mobile Technology and Business Process Performance: The Mediating Role of Collaborative Supply–Chain Capabilities

Organizational knowledge management in the context of supply chain 4.0: A systematic literature review and conceptual model proposal

“…It was identified that the active adoption of knowledge management in the supply chain is treated in the literature under different nomenclatures, but with similar meanings: Knowledge‐enabled supply chain management (K‐SCM) Learning chains (Maqsood et al, 2007) Flexible supply chain (Wadhwa, Saxena, & Bibhushan, 2006) Collaborative supply chain (Levi‐Bliech, Naveh, Pliskin, & Fink, 2018; Svensson, Gustafsson, & Guillaume, 2019) For Man (2008), four are the problems faced by this theme, which can be summarized through four questions: How to prevent companies from not sharing the knowledge they create? How to motivate partners to share knowledge? How to ensure that the necessary knowledge is with the partner who needs it, as quickly as possible? How to overcome gaps in culture, time, and knowledge? …”

“…Dragicevic et al (2019) KM in Smartgrid Three layers and multiple cycles 4. Collaborative supply chain (Levi-Bliech, Naveh, Pliskin, & Fink, 2018;Svensson, Gustafsson, & Guillaume, 2019)…”

Role of Mobile Technology on Business Opportunism and Performance of SMEs in Sri Lanka

“…Mobile technology amplifies the information gain of the business stakeholders and eliminates the barriers which make many circumstances to achieve the target performance of the businesses (Donner and Escobari, 2010;Levi-Bliech et al, 2018). Although it dramatically reduces information asymmetry researchers do not attempt to examine its effect on opportunism that is one of the leading factors of reducing the business performance of SMEs especially in the COVID-19 environment.…”

“…Consequently, the presence of opportunism leads to an increase in the TC and thus decreases the performance of SMEs. Thus the study predicts that the: H3: Opportunism negatively relates to the SME business performance Usage of mobile technology, opportunism, and SME business performance: Mobile technology establishes a more systematic way of doing business between both suppliers to business and customer to business and thereby increases the performance (Levi-Bliech et al, 2018). Conversely, mobile technology enhances the information flow between the businesses which directly affects to reduce information asymmetry and hence, opportunism.…”

“…Therefore, businesses manipulate their businesses virtually even without seeing them in person and bankers hang on mobile technology on managing finances and stocks and presently, many business firms use mobile apps to increase their earnings by facilitating customer care and satisfaction (Keneth and Jane, 2013). These impressive successes of mobile technology which can be easily reached to the business are attributed to key features as ease of use without the higher cost of infrastructure, low-cost equipment, low-cost messaging ability, self-effacing nature, and any time of the day from anywhere in the world (Levi-Bliech et al, 2018). According to Alghizzawi (2019), the trend of using the internet has reached 4.1 Billion and 92% of them use mobile technology to access it.…”