Mobile taxi booking application service’s continuance usage intention by users

Weng, Gooi Sai; Zailani, Suhaiza; Iranmanesh, Mohammad; Hyun, Sunghyup Sean

doi:10.1016/j.trd.2017.07.023

Cited by 148 publications

(145 citation statements)

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“…Based on Hair et al's [61] suggestions, the two-step approach was applied for analysis of the data in this research. In the first step, the measurement model was analysed to determine the validity and reliability of the constructs [62][63][64]. In the second step, the proposed hypotheses were tested using the bootstrapping technique with 2000 replications.…”

Section: Discussionmentioning

confidence: 99%

Applying the Theory of Consumption Values to Explain Drivers’ Willingness to Pay for Biofuels

et al. 2019

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The transportation sector has dominated global fuel consumption and as a result, greenhouse gas emissions have risen at an alarming rate. As a consequence, many countries have adopted policies and strategies to diversify their fuel sources in the transportation sector. Biofuel is one of the potential substitution fuels that has attracted the attention of both researchers and policy makers. Public acceptance of biofuels is one of the major challenges for the implementation of biofuel blends in transportation. To determine the influence of different values that affect drivers' willingness to pay for biofuels, the theory of consumption values is applied in the present research. The data were gathered by distributing questionnaires to 343 Malaysian people with driving licences and access to cars. The data were analysed using the partial least squares technique. The results of the analysis revealed that functional values, specific condition, emotional values and novelty seeking were among the main factors that influence drivers' willingness to pay for biofuels. Social values were shown to not be a significant factor. The results of the study contribute to the literature by testing the relationship between consumption values and willingness to pay for biofuels. The information provided in the present research might be beneficial for policy makers in modifying tactics and strategies towards the successful promotion of the usage of biofuels in developing countries.

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Section: Discussionmentioning

confidence: 99%

Applying the Theory of Consumption Values to Explain Drivers’ Willingness to Pay for Biofuels

et al. 2019

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“…Lin and Hsieh 7 also confirmed that the more satisfaction customer experience in using IS, the more likely they are to use it again and recommend it to others. Literature has shown a number of empirical studies which proved the positive impact of satisfaction on continuance intention in the context of SSTs (see 16,27,28,36 ). Therefore, it is hypothesized that: H6: Customer satisfaction has positive impact on customers' continuance intention towards SSTs Figure 1 shows 06 hypotheses of the study.…”

Section: Customer Satisfaction and Continuance Intentionmentioning

confidence: 99%

The relationships of technology readiness, perceived value, satisfaction, and continuance intention – A study of self-service technologies in Viet Nam

Tuyết¹,

Tuan²

2020

Sci. Tech. Dev. J. Econ. Law. Manag.

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Technologies have changed the way of doing business remarkably. Marketplace is being replaced by marketspace where almost all products/services are embodied in digital forms and delivered through information-based channels. As a result, this study attempts to investigate the determinants of marketspace marketing, particularly of self-service technologies. More specifically, the study examines the relationships among technology readiness, perceived value, customer satisfaction, and continuance intention in using self-service technologies. Data was collected through a questionnaire survey on 179 users who have had experience in using self-service technologies (including internet banking, airline ticket online booking, and tours online booking) in Ho Chi Minh city -the Vietnam's largest city. Partial least squares structural equation modeling (PLS-SEM) was used to analyze the data. The results show that all of the six hypotheses were empirically supported. Specifically, (1) Technology readiness has a strong positive influence on perceived value, customer satisfaction, and continuance intention;(2) Perceived value shows a moderate positive impact on satisfaction and continuance intention; (3) Satisfaction has a significant positive impact on continuance intention. In terms of theoretical contributions, this study proposed a value-based framework to predict continuance intention and conceptualized technology readiness as a second-order formative construct which better represents the content of the construct originally developed by Parasuraman (2000). In terms of managerial implications, marketing managers should pay a special attention to TR when making decisions such as launching new SSTs, segmenting customers, or boosting customers' TR. Cite this article : Tuyết T T, Tuân N M. The relationships of technology readiness, perceived value, satisfaction, and continuance intention -A study of self-service technologies in Viet Nam. Sci. Tech. Dev. J. -Eco. Law Manag.; 3(SI):SI24-SI34. SI33 Tạp chí Phát triển Khoa học và Công nghệ -Kinh tế-Luật và Quản lý, 3(SI):SI24-SI34

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“…According to the Technology Continuance Theory, perceived risks and subjective norms may predict the usage of app-based, on-demand ride-hailing services. Using a sample of 480 citizens in Kuala Lumpur, Weng et al [26] examined people's perceptions and willingness to continue using taxis. The findings support the effects of subjective variables, such as perceived usefulness and service satisfaction, on users' broader preference for taxis.…”

Section: Determinants Of On-demand Ride-hailing Ridershipmentioning

confidence: 99%

“…Studies on ride-hailing travel behavior have employed various approaches for data collection. Some studies have used random neighborhoods as their unit of analysis [21], while others have employed intercept survey conducted in locations with significant ride-hailing ridership [4], or locations that generate a significant number of trips, such as parks [26] The majority of these studies investigated the determinants of ride-hailing demand within a given TAZ [8,20,22] and extracted point-to-point GPS data [28].…”

Section: Determinants Of On-demand Ride-hailing Ridershipmentioning

confidence: 99%

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Individuals’ Demand for Ride-hailing Services: Investigating the Combined Effects of Attitudinal Factors, Land Use, and Travel Attributes on Demand for App-based Taxis in Tehran, Iran

Etminani-Ghasrodashti

Hamidi

2019

Sustainability

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Despite the growing body of research on ride-hailing travel behaviors in Western countries, empirical evidence for changes in travel patterns resulting from the use of app-based services in developing countries remains rare. This study explores factors affecting an Iranian on-demand ride service called Snapp Taxi by using a comprehensive dataset collected from 22 municipality zones in metropolitan Tehran (N = 582). Our conceptual framework emphasizes the transportation mode choice effects of technology adoption, travel mode, ride-sourcing attributes, individual attitudes, land use measures, residential attributes, and socio-economic characteristics of the respondents. Results from Structural Equation Models (SEM) show that factors such as cost effectiveness, trip security, anti-shared mobility, and technology-oriented riders have a significant impact on travel mode choice and the frequency of ride-hailing trips. This study suggests that individuals who prefer driving and semi-public transit also have higher numbers of Snapp trips than other demographics. According to our findings, on-demand ride services could complement or compete with other modes of transport, especially in areas with limited access to public transit. However, the presence of ride-hailing services does not necessarily result in fewer car trips if the service operates as a private (single-party occupancy) vehicle and not as a shared mobility option.

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Mobile taxi booking application service’s continuance usage intention by users

Cited by 148 publications

References 50 publications

Applying the Theory of Consumption Values to Explain Drivers’ Willingness to Pay for Biofuels

Applying the Theory of Consumption Values to Explain Drivers’ Willingness to Pay for Biofuels

The relationships of technology readiness, perceived value, satisfaction, and continuance intention – A study of self-service technologies in Viet Nam

Individuals’ Demand for Ride-hailing Services: Investigating the Combined Effects of Attitudinal Factors, Land Use, and Travel Attributes on Demand for App-based Taxis in Tehran, Iran

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