Mobile Phone Access and Preferences Among Medical Inpatients at an Urban Canadian Hospital: A Cross-Sectional Survey

Abstract

Background: Digital health interventions are increasingly used for patient care, yet little data is available on the phone access type and usage preferences of medical ward patients to inform the most appropriate digital interventions.Methods: To learn about mobile phone ownership, internet access, and cellular use preferences among medical patients, we conducted a researcher-administered survey of patients admitted to five internal medicine units at Vancouver General Hospital (VGH) in January 2020.Results: A total of 81 ward patients completed the questionnaire from the two survey dates. Of those, 63.0% owned their own mobile phone, an additional 22.2% had access to a mobile phone via a proxy (or an authorized third-party) such as a family member, and 14.8% did not own or have access to a mobile phone. All participants with mobile phone access had cellular plans (i.e., phone and text) ; however, a quarter of respondents did not have data plans with internet. 71.1% of men owned a mobile phone compared to only 52.8% of women. All participants at a ‘high’ risk of readmission had access to a mobile phone, either as phone-owners or proxy-dependent users.Conclusion: Access to mobile phones among medical ward patients was high, but incomplete. More patients had cellular than data plans (i.e., internet and applications). Understanding patient-specific access is key to informing potential uptake of digital health interventions aimed at using patients’ mobile phones (mHealth) from an effectiveness and equity lens.