Mobile payment service usage: U.S. consumers’ motivations and intentions

Jung, Jong-Hyuok; Kwon, Eunseon; Kim, Dong Hoo

doi:10.1016/j.chbr.2020.100008

Cited by 74 publications

(82 citation statements)

References 42 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The greater the influence of the closest people have on the usage of mobile payment services, the greater the intention of Generation Z to adopt this technology. The result is consistent with (Alshehri et al, 2019) and (Jung et al, 2020). Generation Z is the generation that communicates the most on social media.…”

Section: Si1supporting

confidence: 85%

“…Performance Expectancy is essential in describing the intention to use mobile payment technology. Many studies have shown that Performance Expectancy significantly influences the Behavioral Intention to use certain technologies, namely: academic information systems (Handayani & Sudiana, 2017); mobile commerce technologies (Ali & Qaisar, 2018); mobile learning (Chao, 2019) and mobile payment service (Jung et al, 2020). Based on the explanation above, the following hypothesis is proposed: H1: Performance Expectancy has a significant positive effect on Behavioral Intention…”

Section: The Impact Of Performance Expectancy On Behavioral Intentionmentioning

confidence: 99%

“…The people who matter to me think I have to use the mobile payment service to transact online Consistent with (Handayani & Sudiana, 2017); (Ali & Qaisar, 2018); (Chao, 2019) and (Jung et al, 2020), Performance Expectancy has a significant positive effect on Behavioral Intention of using mobile payment service. The more people believe that a particular technology is easy to use, the greater the interest in using it.…”

Section: Si1mentioning

confidence: 99%

See 2 more Smart Citations

Factors Influencing the Adoption of Mobile Payment Method among Generation Z: the Extended UTAUT Approach

Nur

Panggabean

2021

JAROE

View full text Add to dashboard Cite

Objective– Rapid advances in financial technology have tremendously changed both the way of life and the way of doing business over recent decades. The ubiquitous usage of the internet is fostering new forms of enterprise. Mobile payment is a new way to conveniently and effectively conduct financial transactions through digital platforms. This study analyzes the factors influencing the adoption of mobile payments as a method of payment utilized by Generation Z. Generation Z represents the successor of the generation of our society and the generation that interacts the most with internet technology. Design/methodology– Using the Extended Unified Theory of Acceptance and Use of Technology (UTAUT) model, this study sampled 100 respondents of Generation Z from Jakarta and surrounding areas (JABODETABEK) and further analyzed using the Partial Least Square-Structural Equation Model (PLS-SEM). Results – The results show that factors relating to Performance Expectancy, Social Influences, Facilitating Condition, Perceived Enjoyment, and Trust significantly affect the Behavioral Intention to use mobile payments to conduct online transactions. Effort Expectancy shows no significant effect. Contribution – This study provided the evidence about the factors influencing the Generation Z’s intention behavior to adopt mobile payment technology as a tool in online purchasing, using the extended UTAUT model. This stems from extended UTAUT and applies it to explore how the Behavioral Intention of Generation Z in adopting mobile payment technology.

show abstract

Section: Si1supporting

confidence: 85%

Section: The Impact Of Performance Expectancy On Behavioral Intentionmentioning

confidence: 99%

Section: Si1mentioning

confidence: 99%

See 1 more Smart Citation

Factors Influencing the Adoption of Mobile Payment Method among Generation Z: the Extended UTAUT Approach

Nur

Panggabean

2021

JAROE

View full text Add to dashboard Cite

show abstract

“…Hence, studies on the predictors of MFS/m-banking user attitude and behavior have recently gained momentum in the academic and business community because such research can assist MFS marketers to devise and implement better strategic decisions required for customer acquisition and retention (Malik et al, 2013;Saleh and Mashhour, 2014;Slade et al, 2015;Abdinoor and Mbamba, 2017;Cui et al, 2020;Manchanda and Deb, 2020). Using technology acceptance model (TAM) (Davis et al, 1989) and other related behavioral theories, several past studies identified numerous crucial predictors, such as perceived usefulness (PU)/relative advantage/performance expectancy, perceived ease of use (PEOU)/complexity/ effort expectancy, subjective norms, perceived functional and emotional benefits, consumer innovativeness, demographics, perceived risk, facilitating conditions and many more that can influence users' attitude and intention to use m-commerce/m-payment/MFS (Yang, 2005;Hsu et al, 2011;Yen and Wu, 2016;Chi, 2018;Gupta and Manrai, 2019;Al-Saedi et al, 2020;Jung et al, 2020;Manrai and Gupta, 2020).…”

Section: Introductionmentioning

confidence: 99%

Users' attitude and intention to use mobile financial services in Bangladesh: an empirical study

Himel

Ashraf

Bappy

et al. 2021

SAJM

View full text Add to dashboard Cite

PurposeWhile the usage of mobile financial services (MFSs) is increasing rapidly in developing countries, research on users' attitudes and behavioral intention to adopt MFS is limited. Thus, this study aims to investigate customers' attitudes and intentions to adopt MFS from a Bangladeshi perspective.Design/methodology/approachA mixed research design was employed to conduct this study. Data of 196 respondents were analyzed using partial least squares (PLS) path modeling. For the quantitative part, data collection was conducted using non-probability sampling through a structured survey questionnaire. A focus group discussion with ten MFS users from divergent backgrounds was conducted to validate the quantitative findings.FindingsThis paper integrated both the technology acceptance model (TAM) and innovation resistance theory (IRT) to validate the results. The authors found that perceived usefulness (PU), perceived ease of use (PEOU) and perceived trust (PT) positively contribute to customers' attitudes toward MFS adoption. Besides, barriers to acceptance had unfavorable effects on users' attitudes and usage intentions. Furthermore, a focus group discussion revealed valuable insights on the constructs used in this study.Practical implicationsThe study results have implications for both MFS providers and researchers. The outputs and recommendations presented in this paper will encourage the MFS practitioners to stimulate users' attitudes and behavioral intentions by ensuring useful, easy to use, credible and risk-free mobile payment platforms.Originality/valueThis is one of the very few studies in Bangladesh that have taken a contemporary and emerging research topic, providing theoretical, methodological and practical contributions regarding the determinants and consequences of attitude toward using MFSs.

show abstract

“…Dans ce contexte difficile, une des options qui pourraient s'offrir aux consommateurs ivoiriens est l'adoption ou l'utilisation du paiement mobile. En effet, selon certaines recherches, le paiement mobile est l'un des moyens les plus sûrs pour les transactions à distance et sans contact (Jung, Kwon et Kim, 2020;Chaix et Torre, 2015;Chaix, 2013). Depuis plusieurs années, le paiement mobile connait une rapide évolution, surtout dans les économies en voie de développement ou faiblement bancarisées (Chaix et Torre, 2015).…”

Section: Introductionunclassified

Validation du modèle d’intention d’utilisation du paiement mobile en contexte de pandémie de COVID-19

AHOGNISSO

DAO

SANOGO

2021

Rev. organ. territ.

View full text Add to dashboard Cite

Le paiement mobile apparait comme une solution idéale dans cette période de lutte mondiale contre la pandémie de COVID-19. Cependant, plus de la moitié des Ivoiriens (soit 53,13 %) continuent d’être réticents à l’utilisation du paiement mobile. Dans cette perspective, cette recherche explore les déterminants de l’utilisation du paiement mobile et de leur influence sur l’intention d’utilisation. L’influence de ces facteurs a été testée à l’aide d’un modèle d’équations structurelles sur un échantillon de 250 Ivoiriens. Les résultats montrent que la confiance et la facilité d’utilisation influencent positivement l’intention des Ivoiriens d’utiliser le paiement mobile. Quant à la sécurité perçue, une bonne perception de la sécurité n’a aucune influence sur l’intention d’utilisation, tandis qu’une mauvaise perception de la sécurité influence négativement l’intention d’utilisation.

show abstract

Mobile payment service usage: U.S. consumers’ motivations and intentions

Cited by 74 publications

References 42 publications

Factors Influencing the Adoption of Mobile Payment Method among Generation Z: the Extended UTAUT Approach

Factors Influencing the Adoption of Mobile Payment Method among Generation Z: the Extended UTAUT Approach

Users' attitude and intention to use mobile financial services in Bangladesh: an empirical study

Validation du modèle d’intention d’utilisation du paiement mobile en contexte de pandémie de COVID-19

Contact Info

Product

Resources

About