“…Despite the wide adoption of, and the socio‐economic developmental potential presented by, mobile phones, in Africa the mobile app development industry faces challenges such as skills shortages (Pieters, 2014), the high cost of mobile bandwidth and smartphones, limited awareness of the importance of mobile apps (Kapinga & Mbise, 2019), poor policy and regulations, a lack of financial resources, poor ICT governance (Pankomera & Van Greunen, 2018) and numerous financial and technical obstacles (Drouillard, Taverner, Willianson, & Harris, 2014). These challenges manifest themselves in inhibited local content development, content in inappropriate languages and the absence of broadband‐dependent rich content, all of which culminate in local populations becoming passive/non‐consumers of information and services, rather than producers and active consumers (Tongia, Subrahmanian, & Arunachalam, 2005).…”