Mobile Customer Satisfaction Scoring Research Based on Quadratic Dimension Reduction and Machine Learning Integration
Fei Zeng,
Yuqing He,
Chengqin Yang
et al.
Abstract:Customer satisfaction is a measure of the degree of satisfaction of customer experience. Among the three major operators in China, China Mobile plays an important role in the communication field. A study of customer satisfaction with China Mobile will have a significant positive impact on the sustainable development of the entire communication industry. In order to respond to customer needs accurately, a mobile customer satisfaction research method based on quadratic dimensionality reduction and machine learni… Show more
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