Mobile commerce's impact on today's workforce: issues, impacts and implications

Barriers to the use of Mobile Sales Force Automation Systems. A Salesperson’s Perspective

“…Related to time management, this study also supports the earlier findings (e.g. McIntosh and Baron, 2005) in that being constantly reachable could be disturbing and inconvenient for sales personnel. The second new barrier, some SFA systems not fully supporting the use of mobile devices, is largely due to the lack of capacity of mobile devices and the complexity of information retrieval.…”

“…Depending on the industry, mobilizing the workforce could prove to be key enablers and differentiators of service. It seems that to become mainstream activity, the benefits of a mobile workforce should be demonstrated to and accepted by the management (McIntosh and Baron, 2005). Indeed, according to DelVecchio and Seeman (2007), the strategic orientation of the firm (i.e.…”

“…They suggest that taking mobile capabilities as part of a sales strategy supporting the field sales function, the company is likely to be more customer-oriented. McIntosh and Baron (2005) found that cost-efficiency and better disaster recovery fostered creativity, increased efficiency, enhanced corporate image, and improved employee morale as positive implications of the mobile workforce. On the other hand, security threats, technological interference, and inability to separate oneself from the office were mentioned as negative implications for the employer and employee.…”

Enhancing Innovation Capacity in SMEs through Early Network Relationships

“…Although m-commerce was initially conceived as an off-shoot of e-commerce using stationary hardware (Coursaris & Hassanein, 2002), it is now viewed as an industry in its own right, and has potential in both start-up venture contexts as well as an extension of existing e-commerce activities (i.e., re-engineering of transactions for mobility) (McIntosh & Baron, 2005). For both types of firms, however, network alliances are crucial for successful m-commerce ventures and the members of the network are likely to be quite diverse in terms of type (e.g., industry) and geographical location.…”

Understanidng Mobile Work Continuance of Chineses Knowledge Workers

“…The trend of digital convergence helped organizations reduce their communications costs significantly and, at the same time, centralize all forms of communications between employees, enterprise, and customers. Mobile work has been found to offer greater flexibility, convenience, increased personal empowerment, higher quality of work life, real estate savings, productivity gains, enhanced customer services, the ability to blend expertise across space, and employee retention and satisfaction [11,14,19,28,41]. The positive impact of mobile work on organizational performance was validated by a recent study [45] which found that organizational performance enhancement could be explained by the positive impact of mobile business on sales and marketing and internal operations, two areas where mobile work was frequently performed.…”