Mobile-based Smart Regency Adoption with TOE framework: An empirical inquiry from Madura Island Districts

Umam, Busro Akramul; Darmawan, Aang Kisnu; Anwari, Anwari; Santosa, Iwan; Walid, Miftahul; Hidayanto, Achmad Nizar

doi:10.1109/icicos51170.2020.9299025

Cited by 13 publications

(2 citation statements)

References 27 publications

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“…Organizational factors are evaluative criteria that can either facilitate or obstruct the incorporation of new ideas within an organization (Gui et al, 2020). The amount of organizational slack resources, the level of support from top management, the managerial structure, and the size of the organization are all examples of organizational characteristics that can be measured (Umam et al, 2020). The arena in which a company competes, the regulations that are in place, the access to resources that are provided by others, and the interactions that are held with the government are all examples of external environmental factors (Wulandari et al, 2020).…”

Section: Proposed Modelmentioning

confidence: 99%

The Relationship Between Social CRM Adoption and Competitive Advantage

Alghamdi

2023

International Journal of Customer Relationship Marketing and Management

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In today's world of global competition, every business must be able to maintain a competitive advantage in both goods and services. Because of the rapid spread of COVID-19 beginning in the year 2020, small and medium-sized enterprises or SMEs have attempted to improve the flow of communication with their customers using social customer relationship management. There is a lack of knowledge about how social CRM can be effective for SMEs during the COVID-19 outbreak to increase customer focus, despite the growing interest in the adoption of social media by corporations. Much less is known about the factors that impact SME decisions to adopt social CRM and the impact that these factors have on competitive advantage in the event of the COVID-19 outbreak. Accordingly, the authors aim to conduct an empirical investigation into the role that social media can play, which has a significant impact on the management of customer relationships in SMEs.

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Section: Proposed Modelmentioning

confidence: 99%

The Relationship Between Social CRM Adoption and Competitive Advantage

Alghamdi

2023

International Journal of Customer Relationship Marketing and Management

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“…In the case of real estate studies, TOE frameworks have not been used for assessing barriers to the adoption of DDTs in Australian real estate. The closest reported studies are by Umam et al (2020), who used TOE for smart district services; Zhu et al (2004), who used it for e-business value creation in the financial real estate industry; and Neupane et al (2019), who used it to develop a conceptual framework to enhance the trust of stakeholders in smart city initiatives for Australian regional cities. Similarly, for technology adoption, Senyo et al ( 2016) used TOE for cloud computing adoption in Ghana and Tran et al (2014) used it for e-procurement adoption in Vietnam.…”

Section: Barriers To Adoption Of Ddts In Real Estatementioning

confidence: 99%