Mobile Banking

Sadiku, Matthew N. O.; Tembely, Mahamadou; Musa, Sarhan M.; Momoh, Omonowo D.

doi:10.23956/ijarcsse/v7i6/01615

Cited by 8 publications

(8 citation statements)

References 3 publications

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“…The financial services industry has traditionally been dominated by brick and mortar banking, which is over-reliant on employee–customer co-production and has been criticised for contributing to the high transactional cost, long queues, poor customer service and the service quality problems associated with traditional banking (Ondiege 2010 ; Sadiku et al 2017 ). To overcome these challenges, several financial services stakeholders including the World Bank, regulators and customers have mounted pressure on banks to stay innovative and competitive.…”

Section: Introductionmentioning

confidence: 99%

“…Mobile banking (hereafter, M-banking) refers to the use of mobile devices in the delivery of financial services with money becoming bits of data stored in mobile devices (Luo et al 2010 ; Sadiku et al 2017 ). M-banking offers affordable, fast and efficient banking services by offering customers the opportunity to access multiple banks, accounts and financial services anywhere and anytime (Ahluwalia and Varshney 2009 ; Sadiku et al 2017 ). It also offers services such as account opening, balance and statement enquiries, bill payment, fund transfer, stock trading, cheque book request, payment of bills and, mobile airtime top-up.…”

Section: Introductionmentioning

confidence: 99%

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Customer readiness to co-production of mobile banking services: a customer-only co-production perspective

Yalley

2021

J Financ Serv Mark

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This paper aimed to identify the antecedents and corollary of customer readiness for co-production in customer-only co-production services using mobile banking services as a context. Using a structured questionnaire, data were gathered from a sample of mobile banking customers in Ghana and the UK and the data analysis was facilitated by structural equation modelling. From the findings, the antecedents were customer socialisation, customer self-efficacy and customer motivation and the corollary was service productivity. The findings provide managers of customer-only co-production or technology-based services particularly mobile banking services with the specific factors that can be managed strategically and tactically to enhance customer readiness for co-production and service productivity. This study is one of a kind to conceptualise and empirically identify the antecedents and corollary of customer readiness for co-production within the customer-only co-production context. However, as the study was limited to mobile banking services, future studies might test the research model in other customer-only technology-based services.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Customer readiness to co-production of mobile banking services: a customer-only co-production perspective

Yalley

2021

J Financ Serv Mark

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“…Mobile banking or M-Banking is one of the wonders of this technological era (Sadiku, Tembely, Musa & Momoh, 2017). It refers to providing banking services through mobile telecommunication devices such as cell phone or personal digital assistant (PDAs).…”

Section: Mobile Bankingmentioning

confidence: 99%

“…Despite offering so many services, the M-banking is still underused, and the adaptation rate is lower than expected. Sadiku et al (2017) stated about some potential barriers to M-banking adaptation, such as trust issues, perceived security risk, illiteracy, minimal knowledge about technology, unavailability of smart phones and personal digital assistant (PDAs), associated cost etc. Offering secured services is the major challenge of mobile banking.…”

mentioning

confidence: 99%

Innovation in Financial Services: The Case of Bangladesh

Huda

Kabir

Popy

et al. 2020

CJFA

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The financial services industry of Bangladesh has achieved phenomenal success and advancing day by day for the growth of technology. Bangladesh has long been considered a role model for financial inclusion, first with the emergence of proliferation and prominence of microfinance institutions, especially in rural areas. This paper examines the financial services innovation in Bangladesh by presenting the changes in the industry over the years. The paper also analyses the comparative picture of Bangladesh's financial inclusion and world financial inclusion. This study is a descriptive study where quantitative data has been collected from secondary sources. The study reflects a very positive picture of financial innovation in Bangladesh. We expect that the study can be used by concerned business people in decision making for the better implication of financial innovation.

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“…M-banking is the alternative way for users to have the ability to access their banking information and perform tasks on the application. Unlike traditional banking [3], Mbanking provides the ability for the user to perform banking transactions irrespective of place and time as the only requirement is the mobile network or wireless network access [4]. The M-banking application provides both users and bank with 24-hour basis operation.…”

Section: Mobile Banking (M-banking)mentioning

confidence: 99%

Factors Affecting Mobile Banking Loyalty in Thailand

Naruetharadhol¹,

Koller²,

Nuanmanee³

et al. 2020

Frontiers in Artificial Intelligence and Applications

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An extensive inquisition on service quality has been a significant subject matter for centuries and has now developed in a manner of self-service technology (SSTs). SSTs service quality has a complex influence on the behaviour of customers in terms of interaction with banking organisations that involve activities of M-banking to establish and develop more significant customer satisfaction, loyalty, and service results. This study would like to examine technological based services impact based on SSTs service quality, goal framing theory, and customer loyalty in the M-banking service of a developing country. 698 M-banking’s users have been collected through the online survey. Structural Equation Modelling was applied, and the results indicate positive and significant relationships among proposed indicators, including SSTs service quality, goal framing theory, and customer loyalty. The findings can help the banking industry to improve and provide necessary insights for the Banking industry, especially in the developing country like Thailand.

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Mobile Banking

Cited by 8 publications

References 3 publications

Customer readiness to co-production of mobile banking services: a customer-only co-production perspective

Customer readiness to co-production of mobile banking services: a customer-only co-production perspective

Innovation in Financial Services: The Case of Bangladesh

Factors Affecting Mobile Banking Loyalty in Thailand

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