-The development of Internet as well as overall communication technologies has created a very competitive communication market. In fact. there is no doubt that in the near future, every company and perhaps every person in the world will have an physical or wireless Internet access via an ISP (Internet Service Provider). Thus, the Internet became a very complex global network which represents an oppor tunity to provide worldwide value-added services requiring a certain level of quality of service (QoS) such as QoS-VPN (Virtual Private Network), VoD (Video On Demand). tele learning, e-Cornmerce, etc. Thus, we propose in this work to extend this approach in order to integrate new mechanisms that will allow customers to request end-to-end services. This assurance covers the QoS as well as associated parameters such as cost. The proposed solution introduces interoperabil ity mechanisms between ISP policy based management sys tems and uses mobile agents to facilitate the negotiation be tween domains. The agent negotiation process is constrained by a set of predefined policies in order to limit the boundaries of the SLA parameters such as the cost. QoS, etc.Keywords: SLA, QoS, ISP, Management, Policy, Agent technology, Interoperability, Negotiation.
ResumoA evolucao da Internet bem como de todas as « tecnologias de comunicacao tem desenvolvido um mercado muito competitivo. Na realidade, caminhamos para um fu turo onde todas as empresas e talvez todas as pessoas no mundo terao aces so a Internet via un ISP iInternet Service Provider). Assim sendo, a Internet se torna uma complexa rede global que representa uma oportunidade para prover services em esc ala mundiaL necessitando garantias de niveis de qualidade de services. Nos propomos neste trabalho me lhorar esta metodologia para integrar novos mecanismos que permitirao aos usuaries finais a requisicao da garantia de services fim it fim. Estas garantias sao ligadas it Qualidade de Service (Qc S) e aos parametres associados it faturacao. A solucao proposta introduz mecanismos de interoperabili dade entre um sistema de gerenciamento base ado em poli ticas (PBM) pertencentes ao ISP e agentes moveis perten centes aos usuaries para facilitar a negociacao entre diferen tes dorninios. a processo de negociacao econduzido por um conjunto de pohticas pre-definidas para limitar os valores dos parametres do SLA como custo, QoS etc.