DOI: 10.24251/hicss.2017.658
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Abstract: AbstractExperienced information technology professionals leaving an organization creates a risk of losing crucia l knowledge. To mitigate this risk, an organization mu st identify key knowledge holders and develop a plan to transfer their knowledge before these employees leave the organization. This research develops the Knowledge Loss Assessment to identify employees with critical knowledge about important knowledge/skill areas within the IT department. We implemented the Knowledge Loss Assessment within an …

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