Mitigating the negative consequences of ICT use: the moderating effect of active-functional and dysfunctional coping

Overcoming the “Dark Side” of Technology—A Scoping Review on Preventing and Coping with Work-Related Technostress

“…Among the included studies, there was a large majority of quantitative cross-sectional studies ( n = 48) [ 6 , 9 , 10 , 13 , 21 , 22 , 24 , 46 , 53 , 54 , 55 , 56 , 57 , 58 , 59 , 60 , 61 , 62 , 63 , 64 , 65 , 66 , 67 , 68 , 69 , 70 , 71 , 72 , 73 , 74 , 75 , 76 , 77 , 78 , 79 , 80 , 81 , 82 , 83 , 84 , 85 , 86 , 87 , 88 , 89 , 90 , 91 , 92 ] as can be seen in Table S6 in the Supplementary Materials . In total, 53 studies followed a quantitative methodological approach [ 6 , 9 , 10 , 13 ,…”

“…It becomes apparent that many studies did not provide (complete) information on the participants’ gender, while in seven studies [ 6 , 7 , 48 , 79 , 94 , 100 , 102 ], no demographic information was provided regarding gender. In the 52 studies reporting the age of participants, it ranged from 17 to 75 years, with a mean of 40.62 years [ 6 , 7 , 9 , 10 , 21 , 22 , 23 , 24 , 46 , 53 , 54 , 55 , 56 , 57 , 58 , 59 , 60 , 61 , 62 , 63 , 64 , 65 , 66 , 67 , 68 , 69 , 70 , 71 , 72 , 73 , 74 , 77 , 79 , 80 , 81 , 82 , 83 , 84 , 85 , 86 , 87 , 88 , 89 , 90 , 91 , ...…”

“…A search string with various search terms for the research questions was iteratively formed and tested. Considering the interdisciplinarity of the technostress concept [ 5 , 22 , 44 ] as well as the research questions’ focus on occupational (mental) health, coping and prevention, both medical and psychological as well as interdisciplinary databases were selected. The initial search string was adapted individually for each database.…”

“…This model adapts key elements of the stress-and-strain concept by Rohmert and Rutenfranz [ 18 ] and the transactional stress model by Lazarus and Folkman [ 14 ]. It also combines the transactional approach including appraisal and coping strategies of Lazarus and Folkman [ 14 ] with the key elements job demands, job and personal resources of the job demands–resources model of Bakker and Demerouti [ 19 , 20 ], which has recently been used as a theoretical framework in the technostress literature as well e.g., [ 6 , 21 , 22 , 23 , 24 ]. Therefore, the occupational psychological stress model considers job demands or stressors, person-related risk factors, environmental and personal resources as well as primary and secondary appraisal, and problem- or emotion-focused coping.…”

“…Yet, far less research has investigated how to address these causes or deal with adverse effects resulting from technostress [ 5 , 9 ]. Specifically, there is considerably less scientifically substantiated evidence on adequate coping strategies [ 5 , 22 , 27 , 35 ] or prevention measures [ 36 , 37 ]. Apart from more specific reviews which could not identify strategies to prevent technostress among nurses [ 37 ] or focused on coping with discrepant information technology events [ 35 ], there is no comprehensive systematic overview of research on how to prevent and cope with technostress yet.…”