Zukunftsfeld Dienstleistungsarbeit 2012
DOI: 10.1007/978-3-8349-3852-7_24
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Mitarbeiterstolz im Dienstleistungsbereich

Tobias Krämer1,
Miriam Rhein2
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Cited by 3 publications
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References 23 publications
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Stolze Mitarbeiter, exzellente Dienstleistungen – Empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence

Gouthier1,
Krämer2,
Eitelberg3
et al. 2012
Dialogmarketing Perspektiven 2011/2012
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Stolze Mitarbeiter, exzellente Dienstleistungen – Empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence

Gouthier1,
Krämer2,
Eitelberg3
et al. 2012
Dialogmarketing Perspektiven 2011/2012
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0
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0
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Organisationsstolz im Customer Care Center

Krämer
1
,
Gouthier
2
,
Wulf3
2013
Mark Rev St. Gallen
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Die Auswirkungen von Corporate Social Responsibility und Organisationsstolz auf Mitarbeiter im Kundenkontakt

Rhein1
2012
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