Mining LibQUAL+(™) Data for Pointers to Service Quality at Wayne State University

Lessin, Barton

doi:10.1300/j111v40n03_11

Cited by 7 publications

(9 citation statements)

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“…In identifying the service aspects that they valued most highly, researchers as a group made similar choices, but academic staff valued some specific services more highly than postgraduates. A similar result, that academic staff seemed to have "higher minimum expectations and desired scores" had been observed earlier by Lessin in the context of the USA (Lessin, 2004).…”

Section: The Research Commonssupporting

confidence: 83%

The Research Commons: a new creature in the library?

Daniels

Darch²,

Jager³

2010

Performance Measurement and Metrics

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Purpose -The purpose of this paper is to explore the use made of the Research Commons during its first year of operation in an attempt to establish whether it actually provides a genuinely new and different service from the point of view of the end-users, and whether a facility such as this could indeed be presumed to support research and enhance research output at the university. Design/methodology/approach -Using Lippincott's assessment grid, an attempt was made to assess activities in the Research Commons according to the dimensions of extensiveness, efficiency, effectiveness, service quality and usefulness. Methodology was mixed, with quantitative and qualitative components that logged the extent and nature of the use of the various facilities in the Research Commons and sought to establish from stakeholder perceptions whether the services on offer are regarded as substantially different from those in the undergraduate Knowledge Commons and whether they are indeed seen to be supporting research activities. Findings -It was found that a combination of numerical and qualitative measurements has yielded sufficient evidence for the drawing of preliminary conclusions. The evidence gathered demonstrates that the Research Commons, designed primarily as a site for the creation of new knowledge in the form of original writing by researchers at postgraduate and academic level, is indeed an advance on the well-established "library commons" concept, and that its creation represents an instance of "parallel invention" -the "new creature" that the title refers to. Originality/value -This paper provides a multifaceted perspective on the activities taking place in a new library facility and should provide librarians and researchers with evidence-based insight into how meaningful research support may be provided to young researchers from diverse linguistic and cultural backgrounds as part of an academic library service in a middle income country.

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Section: The Research Commonssupporting

confidence: 83%

The Research Commons: a new creature in the library?

Daniels

Darch²,

Jager³

2010

Performance Measurement and Metrics

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“…They think, as academic institution heart of higher education, library status still should not be instead, and the future developing direction of library should take reader as center, which would be knowledge center of academic tasks in Higher Education University by high cooperation. The ten hypotheses of future university library and librarian were brought out by Association of College and Research Libraries (ACRL), and most of hypothesis was conserned on service [2]. The key point of library administer was that the university library would be managed to commercialization.…”

Section: Instruductionmentioning

confidence: 99%

Notice of Retraction: Study on evaluation models of resource and quality of services in university library

Gao

Zhao

2011

2011 IEEE 2nd International Conference on Software Engineering and Service Science

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Taken the reader identification of University libraries as classification basis, which were divided as four different types of users, that is instructors, doctorial students, graduate students, and undergraduate students, reading library holdings and resources utilization ratio of digital library were tested in this study. Based on the universal introduced LibQual+TM scale in foreign university library, the questionnaire was surveyed by combining with characteristics of Northeast Forestry University Library. According to a variety of users, the difference were analyzed on frequency of utilization, reasons for use, the importance on service quality of library and satisfaction evaluation, which was offered theoretical reference of resource allocation and service idea for future university library.

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“…Many libraries report that user surveys have been useful in improving library services (Hitchingham & Kenney, 2002;McCaffrey, 2013;Miller & Hinnant, 2016). They have also been reported as useful in strategic planning (Brekke, 1994;King, 2005;Miller & Hinnant, 2016;Shorb & Driscoll, 2004), although they often first lead to further studies which in turn can be strategically important (Haricombe & Boettcher, 2004;Knapp, 2004;Lessin, 2004). The use of user surveys has also been critiqued (Halpern et al, 2015;Nixon & Saunders, 2007).…”

Section: General User Surveysmentioning

confidence: 99%

Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development

Carlsson

Torngren

2020

Journal of Library Administration

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A survey was performed over all university libraries within the Association of European Research Libraries (LIBER) in order to study how different methods of user input are utilized. Libraries using analysis based on explorative methods-such as UX and process mapping-report significantly increased user knowledge and perceived well-function. Over three-fourths of the respondents reported performing general user surveys. Surveys offer ease of collection, effectively gather researcher user group input and generate data suitable for communicating library value to stakeholders. However, it is resource-demanding to transfer findings into service changes, especially for smaller libraries, and results often support stepwise improvements rather than discovery of new services.

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Mining LibQUAL+(™) Data for Pointers to Service Quality at Wayne State University

Cited by 7 publications

References 0 publications

The Research Commons: a new creature in the library?

The Research Commons: a new creature in the library?

Notice of Retraction: Study on evaluation models of resource and quality of services in university library

Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development

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