MinEMail

Rector, Kyle; Hailpern, Joshua

doi:10.1145/2556288.2557182

Cited by 7 publications

(2 citation statements)

References 18 publications

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“…They demonstrated that even though work email has doubled in size over the years, personal email accounts were found to be 5 times bigger than work ones, especially for the number of unread messages. Despite this huge growth of exchanged emails, Rector and Hailpern [28] found that only 12.37% of emails are actually critical (i.e. too important to miss).…”

Section: Personal Emailmentioning

confidence: 99%

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Cecchinato

Cox

Bird

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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Technology not only brings benefits such as flexible working practices but can also have negative stressful consequences such as increasing email overload and the blurring of work-home boundaries. We report on an exploratory study that extends the current understanding of email usage by investigating how different professions at a university manage work and personal emails using different devices and how this impacts their work-home boundary management. Our findings lead us to identify two user groups: those with permeable boundaries (primarily academics) and those who have more rigid ones (primarily professional services employees) and that there are differences in when, where and how they manage their work and personal emails. In particular we find that some participants use micro-boundary strategies to manage transitions between work and personal life. Based on these novel findings we propose improvements of email software design to facilitate effective email, work-home boundary management, and micro-boundary practices.

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Section: Personal Emailmentioning

confidence: 99%

Working 9-5?

Cecchinato

Cox

Bird

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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“…found that recipients still did not interpret the prices as emails' importance), indicating expected actions [2,38], etc.…”

Section: Discussionmentioning

confidence: 99%

Multi-Objective Personalization in Multi-Stakeholder Organizational Bulk E-mail

Kong

Zhang

Sun

et al. 2022

Proc. ACM Hum.-Comput. Interact.

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Bulk email is often used in organizations to communicate "important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, normal employees may prefer messages more relevant to their jobs or interests. Organizations face the challenge of balancing prioritizing the messages they prefer employees to know (tactical goals) while maintaining employees' positive experiences with these bulk emails, then they continue to read these emails in the future (strategic goals). Could personalization help organizations achieve these tactical and strategic goals? In an 8-week field experiment with a university newsletter, we implemented a 4x5x5 factorial design on personalizing subject lines, top news, and message order based on both the employees' and the organization's preferences. We measured these designs' influences on the open/interest/recognition/read-in-detail rate of the whole newsletter and the single messages within it. We found that ''important-to-organization'' messages only got higher recognition rates when being put on subject lines / top news (tactical goal). Mixing them with employee-preferred messages in top news did not bring further improvement to their own recognition rates but could improve the whole newsletter's recognition rate. Only when the top news solely contained the employee-preferred messages were the employees slightly more interested in the newsletter (strategic goal). We further analyze on which topics the employees and the organization's preferences conflicted. Finally, we discuss the design suggestions for organizational bulk email.

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Investigating Physical Interaction With Digital Data Through the Materialization of Email Handling

Kim

Self

Park

2020

Interacting With Computers

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Adopting a re-materialization approach, we designed and implemented an everyday interactive artifact that enables an individual to monitor and establish the reconfirmation time of email data. This device represents a new means of handling and interacting with email. To investigate the value of the materialization of email data through a daily interactive object, Maili, we conducted a 1-month field study with five participants in their work environments. The results showed that applying physicality to email handling helped to increase accessibility to and interest in the data, as well as in the reconfirmation function of email. Results also indicated the value of combining non-digital (the tray) with digital functions. By presenting the process of using the dematerialized data, our findings offer new insights into how we can materialize digital information in everyday tangible artifacts.

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MinEMail

Cited by 7 publications

References 18 publications

Working 9-5?

Working 9-5?

Multi-Objective Personalization in Multi-Stakeholder Organizational Bulk E-mail

Investigating Physical Interaction With Digital Data Through the Materialization of Email Handling

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