Mindfulness and Interpersonal Communication

Burgoon, Judee K.; Berger, Charles R.; Waldron, Vincent R.

doi:10.1111/0022-4537.00154

Cited by 139 publications

(97 citation statements)

References 68 publications

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“…[25][26][27] In the nonverbal domain of communication, women also tend to be more accurate at perceiving the emotions of others than are men. 28 In the current study, male physicians may have been less proficient at determining actual parent expectations either through direct verbal communication and/or from parents' nonverbal cues and thus were more prone to incorrectly perceiving expectations for antibiotics than were female physicians.…”

Section: Discussionmentioning

confidence: 63%

Racial/Ethnic Variation in Parent Expectations for Antibiotics: Implications for Public Health Campaigns

et al. 2004

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ABSTRACT. Context. Widespread overuse and inappropriate use of antibiotics are a major public health concern. Little is known about racial/ethnic differences in parents seeking antibiotics for their children's upper respiratory illnesses.Objective. To examine racial/ethnic differences in parent expectations about the need for antibiotics and physician perceptions of those expectations.Design. We conducted a nested, cross-sectional survey of parents who were coming to see their child's pediatrician because of cold symptoms between October 2000 and June 2001. Parents completed a previsit survey that collected information on demographics, their child's illness, and a 15-item previsit expectations inventory that included an item asking how necessary it was for the physician to prescribe antibiotics. Physicians completed a postvisit survey that collected information on diagnosis, treatment, and whether the physician perceived the parent expected an antibiotic. The encounter was the unit of analysis. Multivariate logistic regression analyses were performed to evaluate predictors of dichotomized parental expectations for antibiotics, dichotomized physician perceptions of those expectations, diagnostic patterns, and antibiotic-prescribing patterns.Setting. Twenty-seven community pediatric practices in the Los Angeles, Calif, metropolitan area.Participants. A volunteer sample of 38 pediatricians (participation rate: 64%) and a consecutive sample of 543 parents (participation rate: 83%; ϳ15 participating for each enrolled pediatrician) seeking care for their children's respiratory illnesses. Pediatricians were eligible to participate if they worked in a community-based managed care practice in the Los Angeles area. Parents were eligible to participate if they could speak and read English and presented to participating pediatricians with a child 6 months to 10 years old who had cold symptoms but had not received antibiotics within 2 weeks.Main Outcome Measures. Parental beliefs about the necessity of antibiotics for their child's illness, physician perceptions of parental expectations for antibiotics, bacterial diagnosis rates, and antibiotic-prescribing rates.Results. Forty-three percent of parents believed that antibiotics were definitely necessary, and 27% believed that they were probably necessary for their child's illness. Latino and Asian parents were both 17% more likely to report that antibiotics were either definitely or probably necessary than non-Hispanic white parents. Physicians correctly perceived that Asian parents expected antibiotics more often than non-Hispanic white parents but underestimated the greater expectations of Latino parents for antibiotics. Physicians also correctly perceived that parents of children with ear pain or who were very worried about their child's condition were significantly more likely to expect antibiotics. Physicians were 7% more likely to make a bacterial diagnosis and 21% more likely to prescribe antibiotics when they perceived that antibiotics were expected.Conclusions. Paren...

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Section: Discussionmentioning

confidence: 63%

Racial/Ethnic Variation in Parent Expectations for Antibiotics: Implications for Public Health Campaigns

et al. 2004

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“…Bensing et al (1995) showed that the duration of the general practitioner's gaze was related to the duration of patient speaking time about psycho-social health problems. Moreover, eye contact at appropriate levels has been shown to contribute positively to another's perceptions of an individual's competence and credibility (Heintzman et al 1993, Burgoon 1994). …”

Section: Eyegaze Behaviourmentioning

confidence: 99%

Non‐verbal behaviour in nurse–elderly patient communication

Caris-Verhallen

Kerkstra

Bensing

1999

Journal of Advanced Nursing

111

107

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Non-verbal behaviour in nurse±elderly patient communicationThis study explores the occurrence of non-verbal communication in nurse± elderly patient interaction in two different care settings: home nursing and a home for the elderly. In a sample of 181 nursing encounters involving 47 nurses a study was made of videotaped nurse±patient communication. Six non-verbal behaviours were observed: patient-directed eyegaze, af®rmative head nodding, smiling, forward leaning, affective touch and instrumental touch. With the exception of instrumental touch these non-verbal behaviours are important in establishing a good relationship with the patient. To study the relationship between non-verbal and verbal communication, verbal communication was observed using an adapted version of Roter's Interaction Analysis System, which distinguishes socio-emotional and task-related communication. Data were analysed in hierarchical linear models. The results demonstrated that nurses use mainly eyegaze, head nodding and smiling to establish a good relation with their patients. The use of affective touch is mainly attributable to nurses' personal style. Compared to nurses in the community, nurses in the home for the elderly more often display non-verbal behaviours such as patientdirected gaze and affective touch.

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“…Message producers can always bring various aspects of speech-generating in full awareness if they so wish. Burgoon, Burger, and Waldron (2000) have stated that the trick is to know when to bring any attribute under full awareness, how to master that attribute consciously, and when to set it according to values or release it without thinking again.…”

Section: Resultsmentioning

confidence: 99%