Mindfulness and emotional exhaustion in call center agents in the Philippines: moderating roles of work and personal characteristics

Charoensukmongkol, Peerayuth; Puyod, Jenette Villegas

doi:10.1080/00221309.2020.1800582

Cited by 58 publications

(55 citation statements)

References 82 publications

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“…No single organization has been able to escape from the consequences of the new disease, COVID-19, which has drastically influenced all walks of life, including our social functioning, economy, health, and services (Antonakis, 2020;McKibbin and Fernando, 2020). We have witnessed a substantial workforce reigned by fear, confusion, despair, and uncertainties (Charoensukmongkol and Phungsoonthorn, 2020). Beyond the significant insights from epidemiology, medicine, economics, and psychology, different leadership approaches are also vital to answering the challenges thrown up by this critical disease (Kniffin et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Does Participative Leadership Matters in Employees’ Outcomes During COVID-19? Role of Leader Behavioral Integrity

et al. 2021

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The coronavirus pandemic (COVID-19) has badly affected the social, physical, and emotional health of workers, especially those working in the healthcare sectors. Drawing on social exchange theory, we investigated the effects of participative leadership on employees’ workplace thriving and helping behaviors among frontline workers during the COVID-19 pandemic. In addition, we examined the moderating role of a leader’s behavioral integrity in strengthening the relationship between participative leadership, and employees’ workplace thriving and helping behaviors. By using a two-wave time-lagged design and data collected from 244 healthcare workers, a moderated hierarchal regression was implemented to test the proposed hypotheses. As hypothesized, participative leadership predicted employees’ workplace thriving and helping behaviors. The leader’s behavioral integrity strengthened the relationship between participative leadership and employees’ thriving and moderated the relationship between participative leadership helping behaviors. Implications for research, theory, and practice are discussed.

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Section: Introductionmentioning

confidence: 99%

Does Participative Leadership Matters in Employees’ Outcomes During COVID-19? Role of Leader Behavioral Integrity

et al. 2021

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“…First, the scope of the occupational context is limited. Fundamentally, most research tends to focus on its influence on stress and well-being (Charoensukmongkol & Puyod, 2020;Chen & Murphy, 2019;Koopmann-Holm et al, 2019;Voci et al, 2019). Although recent research has begun to explore the advantageous effects of trait mindfulness on work performance (Hafenbrack & Vohs, 2018;King & Haar, 2017;Lomas et al, 2017), only a few studies have investigated the benefits of trait mindfulness for individuals working in personal sales (Charoensukmongkol, 2019), particularly in a crosscultural selling context (Charoensukmongkol, 2020).…”

Section: Introductionmentioning

confidence: 99%

Trait mindfulness and cross‐cultural sales performance: The role of perceived cultural distance

Charoensukmongkol

Pandey

2021

Can J Adm Sci

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This research examines the effect of trait mindfulness on cross-cultural sales performance through the mediating effect of sales planning. Moreover, this research examines whether the direct effect of trait mindfulness on sales planning can be moderated by perceived cultural distance between foreign customers and the salespeople. The hypotheses were developed based on cognitive resource theory. This research collected survey data from 282 Thai salespeople at trade shows in Vietnam, India, and Japan and analyzed them using Partial Least Squares Structural Equation Modeling. The results indicate that sales planning fully mediated the direct association between trait mindfulness and cross-cultural selling performance, while perceived cultural distance also positively moderated the effect of trait mindfulness on sales planning.

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“…Many previous studies have examined Western samples and shown that trait mindfulness produces desirable academic and achievement-related outcomes. Recent studies examining Eastern samples have yielded the same findings in the academic domains [ 26 , 27 , 34 , 36 ] and in achievement-related domains [ 81 – 83 ]. Based on these findings, we speculate that among people in both cultures, trait mindfulness supports achievement-relevant processes and outcomes.…”

Section: Discussionmentioning

confidence: 63%

Benefits of mindfulness in academic settings: trait mindfulness has incremental validity over motivational factors in predicting academic affect, cognition, and behavior

2022

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Background Achievement motivation research has established that motivational factors predict academic affect, cognition, and behavior. Recent studies have shown that trait mindfulness might also predict these academic outcomes. However, it remains unclear whether trait mindfulness has incremental validity over motivational factors. We hypothesized that trait mindfulness would explain unique variance in academic outcomes beyond motivational factors, because mindfulness that is characterized by the being mode of mind (i.e., a present-focused, non-striving, and accepting mind mode) would contribute to academic outcomes through unique and effective self-regulatory processes (i.e., bottom-up self-regulation of learning and present-focused, acceptance-based self-regulation of academic stress), which differ from those (i.e., top-down self-regulation of learning and future-focused, change-oriented self-regulation of academic stress) promoted by motivational factors that are characterized by the doing mode of mind (i.e., a goal-oriented, striving, and change-seeking mind mode). We tested the hypothesis by examining four established motivational factors (competence perception, implicit theory of intelligence, achievement goals, and autonomous and controlled academic reasons) and five outcome variables (test anxiety, enjoyment of learning, study strategy, mind-wandering, and help-seeking avoidance) that had been investigated in both the trait mindfulness and achievement motivation literatures. Methods One hundred and seventy-five students (104 females) were recruited from undergraduate psychology and cultural studies classes at two universities in Japan. Trait mindfulness was assessed using the Five Facet Mindfulness Questionnaire. The other study variables were assessed using established measures as well. We conducted hierarchical multiple regression analyses to test the hypothesis. Results Trait mindfulness predicted four of the five outcome variables (i.e., test anxiety, enjoyment of learning, mind-wandering, and help-seeking avoidance) after controlling for the motivational factors. The acting-with-awareness facet predicted three outcome variables, whereas the other facets predicted one outcome each. Conclusions This study supports the incremental validity of trait mindfulness relative to motivational factors, suggesting that not only the doing mode of mind but also the being mode is beneficial for academic learning.

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Mindfulness and emotional exhaustion in call center agents in the Philippines: moderating roles of work and personal characteristics

Cited by 58 publications

References 82 publications

Does Participative Leadership Matters in Employees’ Outcomes During COVID-19? Role of Leader Behavioral Integrity

Does Participative Leadership Matters in Employees’ Outcomes During COVID-19? Role of Leader Behavioral Integrity

Trait mindfulness and cross‐cultural sales performance: The role of perceived cultural distance

Benefits of mindfulness in academic settings: trait mindfulness has incremental validity over motivational factors in predicting academic affect, cognition, and behavior

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