Millennial Learners’ Acceptance and Satisfaction of Blended Learning Environment

Abstract

Teaching in an era dominated by millennials represents a challenging task for educators in Institutes of Higher Learning (IHLs). One distinct feature in teaching millennials is the advancement in digital learning which has improved learning styles in higher education. Besides face-to-face interactions with the instructors, the blended learning approach has been introduced in many courses to cater to the needs of millennial learners. This study aims to provide an insight into on students’ acceptance and satisfaction towards the use of Learning Management System (LMS) in a blended learning environment. An online survey was administered to 167 respondents. The majority of the respondents are below 22 years of age and first-year students who are fresh and new to the blended learning concept. This study measured factors like technology experience, computer anxiety, service quality, system quality, information quality, course quality, and instructor to determine the students’ overall satisfaction. The model was analysed using the partial-least-squares structural modelling approach. The result shows that service quality, instructor quality, and course quality are among the critical factors towards students’ acceptance and satisfaction. Therefore, to ensure LMS’s effectiveness and students’ satisfaction, decision-makers at the higher institution should consider these factors before implementing a blended learning initiative via LMS as the platform.

Online Learning Readiness Among University Students in Malaysia Amidst Covid-19

“…The concept of BL was introduced to most disciplines by combining the traditional face-to-face teaching and online communications. It is aimed to prepare the students for self-directed learning, the overall satisfaction towards the theory and real practices are still scarce (Abu Seman, Hashim, Mohd Roslin, Mohd Ishar, 2019). Since the use of i-Learn was not compulsory, many lecturers chose other more user-friendly and free platforms such as Google Classroom and other social media such as WhatsApp, Telegram and YouTube (Chung et al, 2020).…”

Higher education at the margins – success criteria for blended learning systems for marginalized communities

“…The importance of a blended-learning approach is supported by a large body of recent literature on the success criteria of e-learning systems for deployment with marginalized target groups. The design of blended-learning approaches and their fit to the context of deployment have significant impact on student satisfaction (Alomari et al, 2020 ; Seman et al, 2019 ; Zhang & Dang, 2020 ).…”

“…In numerous studies, the technically oriented D&M IS Success Quality dimensions, information quality, service quality and system quality have been examined with respect to the success of information systems, e-learning systems as well as in special studies on blended-learning systems. Not all of these studies found significant support for all three success factors (Mohammadi, 2015 ; Seman et al, 2019 ; Wu et al, 2010 ; Zhang & Dang, 2020 ). In the present study, we could show that of these factors, indeed only information quality had a significant impact on task-technology-fit and all other paths could not be confirmed to be relevant.…”

“…The research model of Seman et al ( 2019 ) mainly focusses on the impact of the deployed learning management system in the blended-learning program but hardly accounts for organizational aspects of the blended learning setting, which are specifically relevant in the deployment setting “at the margins” focused on in this study.…”

Innovative Educational Practice for Impactful Teaching Strategies through Scaffolding Method

“…Results showed that the students were contented as presented with the rate cumulatively more than 80% for Strongly Agree and Agree. According to Abu Seman, Hashim, Roslin & Mohd Ishar (2018), we have to be creative to get the attention of the millennial to focus in the class. Thus, it could be surmised that through the scaffolding method, teaching and learning have become more effective and interesting as students can equip themselves with the soft skills and new technologies that they will be dealing with within the job market (Hawa, Rohaidah, Mohd Hairul Anuar, Nor Huda & Nurhazlini, 2019) and experience the learning by doing.…”