mGuiding (Mobile Guiding) – Using a Mobile GIS app for Guiding

Chu, Tzu-How; Lin, Meng‐Lung; Chang, Chia‐Hao

doi:10.1080/15022250.2012.724921

Cited by 19 publications

(8 citation statements)

References 20 publications

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“…Seven studies (Chu, Lin, & Chang, 2012;Dueholm & Smed, 2014;Jung et al, 2015;Lalicic & Weismayer, 2015;Mesaŕoš et al, 2016;tom Dieck et al, 2016;Trojan, 2016) focused on how AR enhanced the tourism experience at actual tourism locations. Some examples included exploring AR as an information dissemination tool in museums (Dueholm & Smed, 2014) or as location guides (Chu et al, 2012;Trojan, 2016). This could be explained by the more mobile nature of AR when compared to VR, which typically requires the user to be stationary and requires more processing power.…”

Section: Research On Ar As a Tourism Experience Enhancementmentioning

confidence: 99%

New realities: a systematic literature review on virtual reality and augmented reality in tourism research

Yung

Khoo‐Lattimore

2017

Current Issues in Tourism

633

329

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Despite the growing interest and discussions on Virtual Reality (VR) and Augmented Reality (AR) in tourism, we do not yet know systematically, the knowledge that has been built from academic papers on VR and AR in tourism; if and how VR and AR research intersect, the methodologies used to research VR and AR in tourism, and the emerging contexts in which VR and AR have surfaced in tourism research. By conducting a systematic literature review on VR/AR research in tourism, this work seeks to answer five main research questions: (1) Which tourism sectors and contexts have VR and AR research emerged in?; (2) Which forms of VR and AR have garnered the most attention in tourism research?; (3 & 4) What methodologies/theories are being utilised to research VR and AR in tourism?; and (5) What are the research gaps in VR and AR tourism research? From a synthesis of 46 manuscripts, marketing and tourism education emerged as the most common contexts. However, issues with heterogeneity appeared in terminology usage alongside a lack of theory-based research in VR and AR. Also, gaps were identified where challenges identified revolved around awareness of the technology, usability, and time commitment.

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Section: Research On Ar As a Tourism Experience Enhancementmentioning

confidence: 99%

New realities: a systematic literature review on virtual reality and augmented reality in tourism research

Yung

Khoo‐Lattimore

2017

Current Issues in Tourism

633

329

View full text Add to dashboard Cite

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“…Over the past decade, electronic media and new technologies are also increasingly being used by the tourism industry to mediate and enrich the on-site tourist experience (Gretzel, Fesenmaier, Lee, & Tussyadian, 2011;Hannam et al, 2014;Kang & Gretzel, 2012;Wang, Park, & Fesenmaier, 2012), including mobile electronic 'tour guides' that are interactive and highly personalized such as via smart phones. Technology-assisted interpretation en route and on-site are becoming more common, including highly interactive visitor centres, phone aps, podcasts in the language of the visitor's choice (Kang & Gretzel, 2012) and Global Positioning Systemtriggered multi-media 'guided tours' (Chu, Lin, & Chang, 2012;Wolf et al, 2013). These devices allow the tourist to 'see backstage' and redistribute the power and control of staging and accessing experiences to the tourist.…”

Section: Trends and Implications For Tour Guidingmentioning

confidence: 99%

The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience

Weiler

Black

2015

Tourism Recreation Research

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Thirty years after Cohen's seminal work on tour guiding, the role(s) played by and skills required of tour guides continue to evolve. As 'experience' has come to be considered central to tourism, research on the guide as communicator and experience-broker has expanded. Guides broker experience in at least four domainsphysical access, understanding, encounters and empathy. This conceptual paper examines, via the literature particularly on the mediatory and brokering roles of the tour guide and its intersections with social, economic and political trends, how and why the guide's role is changing. Together these bodies of literature on guiding and on societal trends are used to underpin a typology of future guided tour experiences distinguished by the target market, style of guiding and use of communication, with varying outcomes for the tourist. To meet the needs and expectations of twenty-first century tourists and the challenges of the global communication environment, tour guides need to become more highly skilled experience-brokers, including embracing technology to choreograph memorable experiences. To satisfy tourists in search of personalized and meaningful experiences, guides in some cases need to actively engage tourists in the co-creation of their own guided tour experiences. The typology provides a management and research framework for examining these relationships and their consequences.

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“…e first is design-science-based one. For example, Chu et al [18] integrated geographic information system and global positioning system technologies into a MTGA, which can provide tourists with LBS information at popular tourist destinations. Smirnov et al [19] proposed a mobile application, which generates recommendations for the tourist about interesting attractions around.…”

Section: Literature Reviewmentioning

confidence: 99%

Classification and Improvement Strategy for Design Features of Mobile Tourist Guide Application: A Kano-IPA Approach

Xiao

2020

Mobile Information Systems

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An increasing number of people are using mobile applications to obtain travel-related information and activities due to the prosperity of the internet and mobile technologies nowadays. The design, development, and improvement of mobile tourist guide application (MTGA) are particularly important for travel-related companies. As an emerging application scenario of mobile technologies in the field of tourism, existing research on MTGA lacks analysis of its specific design, especially from the perspective of users to investigate the microscopic design features and improvement strategies. The Kano model was adopted by prior studies to analyse product quality attribute, while importance-performance analysis (IPA) was used to prioritize quality attributes for improvement. However, due to the limitation of the Kano model in neglecting the attribute performance and importance and the weakness of IPA in considering only the one-dimensional quality attributes, the use of single approach has its shortcomings for analysing the design features of MTGA. We attempt to integrate Kano model and IPA to conduct a study on the classification and improvement strategy issues for the design features of MTGA. Particularly, we identify design features of MTGA first, propose a method to classify them, and determine their priorities for developing and improving as well. An online questionnaire survey is conducted. The paper extends research on Kano model and IPA into the domain of mobile application design and provides insights into management strategies about the design of MTGA, which also offers novel and important implications for travel-related companies to increase the users’ satisfaction by optimizing their mobile application design.

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mGuiding (Mobile Guiding) – Using a Mobile GIS app for Guiding

Cited by 19 publications

References 20 publications

New realities: a systematic literature review on virtual reality and augmented reality in tourism research

New realities: a systematic literature review on virtual reality and augmented reality in tourism research

The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience

Classification and Improvement Strategy for Design Features of Mobile Tourist Guide Application: A Kano-IPA Approach

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