Metrics and Models for Evaluating the Quality of ERP Software

Abstract

ERP system provides a central system that integrates most of the core business processes such as human resources, finance, production, and so on. Due to the integration of such complicated functionalities and rapidly evolving customers expectation, ERP systems evaluation has an important impact on organization business success. The aim of this chapter is to understand the evaluation approaches of the ERP systems, and then to map the identified primary studies into a classification scheme to answer the research questions. A systematic mapping study was employed. A total of 36 studies published between the years 2002 and 2018 were collected, analyzed, classified, and discussed. A list of relevant ERP quality attributes that have been measured is identified. Reliability of the metrics methodology and the validity of indicator generated by the metric are two major issues in the current research. It is worth noting that while both the academic and professional literature has shown a great interact in ERP, there does not exist an evaluation approach that is widely accepted.