2022
DOI: 10.1007/978-981-16-7618-5_61
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Metrics and Indicators of Online Learning in Higher Education

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Cited by 5 publications
(1 citation statement)
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“…As a result of the COVID-19 pandemic, higher education is likely to face new challenges and changes that influence the choice of indicators and metrics, acknowledging that different indicators and metrics can be applied to assess service quality (Camilleri 2021). The choice of indicators and metrics will depend on the specific goals and objectives of the higher education institution (HEI) and the services being evaluated (Sousa & Mourão 2022). For example, HEIs may emphasise measures related to remote-hybrid learning, student support and mental health services in the aftermath of the pandemic.…”
Section: Introductionmentioning
confidence: 99%
“…As a result of the COVID-19 pandemic, higher education is likely to face new challenges and changes that influence the choice of indicators and metrics, acknowledging that different indicators and metrics can be applied to assess service quality (Camilleri 2021). The choice of indicators and metrics will depend on the specific goals and objectives of the higher education institution (HEI) and the services being evaluated (Sousa & Mourão 2022). For example, HEIs may emphasise measures related to remote-hybrid learning, student support and mental health services in the aftermath of the pandemic.…”
Section: Introductionmentioning
confidence: 99%