Methods of Discovering Effective Listening Skills in Direct Selling Actual Conversations

Omar, Nuredayu

doi:10.1166/asl.2017.7154

Cited by 3 publications

(3 citation statements)

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“…Listening competency is a special skill [ 66 ]. Ames et al (2012) [ 18 ] found that HR managers who are good at listening were more influential, and listening skills were also an important factor that motivated people to achieve the desired behavioral results [ 67 ]. Therefore, HR managers who are good at listening not only gain advantages in developing relationship but also have increased self-confidence and respect [ 68 ].…”

Section: Discussionmentioning

confidence: 99%

Are human resource managers with good listening competency more likely to avoid job burnout?

Wang

Chen

2022

BMC Public Health

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Background Listening is an important responsibilities of human resource managers, whether it will bring role stress to human resource managers, or lead to the risk of job burnout. This study aims to analyze the impact of listening competency on job burnout among human resource managers, and examine the mediating effect of role stress. Methods This study adopted a cross-sectional method to randomly select 500 human resource managers from China’s top ten human resource management cities to conduct an online questionnaire survey, and 232 valid samples were obtained. Descriptive statistical and one-way ANOVA were used to explore the status of job burnout among human resource managers in China. Correlation analysis, multiple linear regression and mediating effect analysis were employed to test the relationship between listening competency and job burnout, as well as the mediating effect of role stress. Results (1) 34.5% of the respondents reported mild burnout, while 3.0% respondents showed serious burnout. Emotional exhaustion was the most serious. (2) Those are good at listening could easily avoid job burnout. Among them, listening skills were conducive to reducing the degree of depersonalization of human resource managers, and empathy was more conducive to improving their personal sense of accomplishment. (3) The role stress had a significant mediating role in the relationship between listening competency and job burnout. Which means that listening competency can avoid job burnout by reducing role stress of human resource managers. Conclusions This study revealed the current situation of job burnout among human resource managers in China, and explored the influence of listening competency on job burnout. This study enriched the research content of job burnout, and provided references for preventing and intervening job burnout of human resource managers.

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Section: Discussionmentioning

confidence: 99%

Are human resource managers with good listening competency more likely to avoid job burnout?

Wang

Chen

2022

BMC Public Health

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“…Since direct selling is primarily a communication process, the effectiveness of the distributors' communication is the key to their success (Omar, 2018). Several recent papers on the communication methods used by distributors in recruiting, promoting, and selling products were found (Andriani & Marlina, 2019;Deviacita, 2022;Gumaran & Talde, 2021;Omar, 2014Omar, , 2017Omar, , 2018. In a consumer persuasion study, Andriani & Marlina (2019) investigate distributors' communication through the lens of the persuasive strategies theory by Beebe & Beebe (2012).…”

Section: Distributor Levelmentioning

confidence: 99%

Direct Selling a Controversial Business Model: Recent Development and Future Research Agenda

Chong¹

2022

JTMB

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Direct selling is one of the earliestdistribution models that iscurrently used in the modern commercial world. Direct selling started as a business model and subsequently evolve to becoming a global phenomenon. There are extant scholarly efforts on this research theme in recent years. However, an effort to organise the literature on this theme is lacking. This paper aims to provide insights into the recent development and future research opportunities in direct selling. This paper conducts a systematic structured literature review on the scientistic discoveries in the past ten years. Research papers are carefully synthesised, compare, and contrasted to present a state-of-the-art understanding of the research topic. The reviews conducted in this paper were categorised into four different levels, namely industry level, direct selling organisations’ level, distributor level, and consumer level. This scholarly effort makes a significant contribution to the extant literature on direct selling.

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“…Second, other disciplines have noted the value of studying the DS industry in terms of global development, the relationship between economic and social structures, interpersonal communication techniques, and sales strategies (Biggart, 1989; Dong, Wang, & Gao, 2009; Li, Xu, & Li, 2013; Omar, 2014, 2017; Ragland, Brouthers, & Widmier, 2015; Wang, Wang, & Hou, 2016). But the field of business and technical communication has been mostly silent on the DS industry.…”

Section: Recruiting Communication In the Direct Selling Industrymentioning

confidence: 99%

Stories They Tell

Martin

Rawlins

2018

Journal of Business and Technical Communication

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This study investigates the themes that drive persuasive recruiting appeals, or stories, designed to attract new, entrepreneurial workers in the direct selling industry. It offers a rhetorical perspective informed by fantasy theme analysis on the themes present in the recruiting content on the corporate Web sites of three direct selling companies (Mary Kay, Stella & Dot, and Scentsy). The analysis indicates that rhetorical agency is a core theme in the persuasive recruiting stories for these companies. Offering a means for business and technical communication scholars to explore agency or other persuasive story themes in context, this study addresses how a rhetorical perspective is useful to assess recruiting appeals in shifting, entrepreneurial work contexts.

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Methods of Discovering Effective Listening Skills in Direct Selling Actual Conversations

Cited by 3 publications

References 0 publications

Are human resource managers with good listening competency more likely to avoid job burnout?

Are human resource managers with good listening competency more likely to avoid job burnout?

Direct Selling a Controversial Business Model: Recent Development and Future Research Agenda

Stories They Tell

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