Methods for traversing a pre-recorded speech message network to optimise dialogue in telephone answering systems

Zajicek, Mary; Brownsey, Ken

doi:10.21437/eurospeech.1993-316

3rd European Conference on Speech Communication and Technology (Eurospeech 1993) 1993

DOI: 10.21437/eurospeech.1993-316

|View full text |Cite

Methods for traversing a pre-recorded speech message network to optimise dialogue in telephone answering systems

Mary Zajicek¹,

Ken Brownsey²

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

1998

Publication Types

Select...

Other2

Relationship

Self Cite0

Independent2

Authors

Journals

Cited by 2 publications

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

1998

Electronic Workshops in Computing

View full text Add to dashboard Cite

This paper describes an experiment that investigates new principles for representing hierarchical menus such as telephone-based interface menus, with non-speech audio. A hierarchy of 25 nodes with a sound for each node was used. The sounds were designed to test the efficiency of using specific features of a musical language to provide navigation cues. Participants (half musicians and half non-musicians) were asked to identify the position of the sounds in the hierarchy. The overall recall rate of 86% suggests that syntactic features of a musical language of representation can be used as meaningful navigation cues. More generally, these results show that the specific meaning of musical motives can be used to provide ways to navigate in a hierarchical structure such as telephone-based interfaces menus.

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

Methods for traversing a pre-recorded speech message network to optimise dialogue in telephone answering systems

Cited by 2 publications

References 0 publications

Fuzzy modelling for automatic telephone answering systems

Fuzzy modelling for automatic telephone answering systems

An Investigation of Using Music to Provide Navigation Cues

Contact Info

Product

Resources

About