“…Accordingly, numerous methods can be used, e.g. balanced scorecard (Gordon et al 1999;Protti, 2002), field study (Brender, 1999), focus group interview (Steward et al 1990), organisational readiness (Khoja et al 2007) and the like (Brender, 2006). E-Health readiness assessment, for example, is a way of identifying the potential causes of failure to innovate.…”