1981
DOI: 10.1016/0020-7489(81)90004-3
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Methodological considerations in hospital patient opinion surveys

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Cited by 92 publications
(27 citation statements)
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“…Patients are also more satisfied when the provider has time for them and when the continuity of care is assured. The results of the satisfaction studies vary depending on the purpose and interests of the study; this is why a comparison of the results is difficult (10,12,15,16). In Finland, the study made by Sarvimaki (37) is especially comparable with this study.…”
Section: Review Of the Literaturementioning
confidence: 54%
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“…Patients are also more satisfied when the provider has time for them and when the continuity of care is assured. The results of the satisfaction studies vary depending on the purpose and interests of the study; this is why a comparison of the results is difficult (10,12,15,16). In Finland, the study made by Sarvimaki (37) is especially comparable with this study.…”
Section: Review Of the Literaturementioning
confidence: 54%
“…As a general rule it seems that most patients are satisfied with the quality of nursing care, as is the case also in the study of Sarvimaki (37, also 43, 44). The level of satisfaction is highest among hospital patients, who also form the biggest target group (1,16). Nonetheless there are also patient groups who are not fully satisfied with the care they receive (15).…”
Section: Review Of the Literaturementioning
confidence: 96%
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“…6,7 The use of patient feedback obtained after meetings and experiences with medical professionals is now well established 8,9 following quality developments in the 1970s 10 and 1980s, 11 despite early methodological concerns regarding varying response rates and possible nonresponse (missing value) bias. 12 Many national medical councils and healthcare employers currently recommend or require patient feedback as part of an ongoing personal development program between a healthcare professional and their mentor. 13,14,15 One of the aims of patient feedback is to ensure that health services are ''patient centered'' in terms of respect, choice, and empowerment; patient involvement in health policy, access, and support; and information provided.…”
Section: Introductionmentioning
confidence: 99%
“…The recipient's perspective has long been considered a fundamental component of care delivery and evaluation (French, 2003; FrÖjd, Swenne, The extent to which an individual can obtain healthcare services. Information and education Access to and provision of truthful information and education designed to facilitate autonomy, self-care and promotion.…”
Section: Methods Designmentioning
confidence: 99%