Mesure de la satisfaction des patients hospitalisés dans un établissement hospitalier universitaire, vis-à-vis de la qualité des soins, de la restauration et de la relation avec le personnel

Midoun, N.; Boumansour, N.; Dali, Anabilim; Zemour, L.; Betteyeb, A.; Tedjani, R.; Boukhari, H.; Reguieg, K.; Tenni, A.; Salah, Asher; Damouche, I.; Abdelaziz, Z.

doi:10.1016/j.respe.2016.06.274

Cited by 2 publications

(2 citation statements)

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“…Eventhough it is a difficult to adopt the results of foreign studies into the Moroccan context, the results of our study was better or similar to others moroccan studies [13][14][15][16] or countries sharing similar socio-economic levels [17][18][19][20][21][22][23].…”

Section: Discussionsupporting

confidence: 80%

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Marnissi

Abbass

Charaka

et al. 2019

Advances in Public Health

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Patient satisfaction is an important quality outcome indicator of health care in the hospital setting. Patients are nowadays care-partners with caregivers. This relation is practically important for patients presenting chronic diseases, especially cancer. The aim of this study is to evaluate cancer patient satisfaction, treated at the Department of Radiotherapy in Hassan II University Hospital, and to study the different components of this satisfaction. A prospective transversal study was conducted between December 2016 and January 2017. Data was collected by three investigators based on structured interviews, a validated, anonymous and a standardized questionnaire. During this period, we have included 230 patients: 159 women (69.1%), 71 men (30.9%) and the sex ratio (women/men) was 2.23. Half of the investigated patients have never been schooled (52.61%). The majority had urban origin (71.3%) and 90% of patients declared being satisfied with the care at Radiotherapy department. 93.48% of cases recommended Radiotherapy department to other patients and 95.65% will want to continue their treatment at this department. Reception conditions were judged as favorable in 92.14%. Satisfaction rates regarding the availability of medical and paramedics, health-care workers were 86.52% and 83.9%, respectively. The quality of medical and paramedical care was judged as excellent or good in 78% cases. However, 44.34% of patients complained about the complexity of administrative formalities. 60.87% of cases judged that the waiting time was too long, whereas 31.4% of patients claimed that care-quality of their pain was insufficient or bad. The majority of patients declared being very satisfied or at least satisfied with different care services. For items that were judged as less satisfactory, some recommendations will be taken especially at the level of pain’s and palliative care as well as the organization of patients’ circuit inside the department. The satisfaction’s variations can be attributed to personally patients factors as well as systemic ones at the level of the hospital. Assessing and understanding these factors are essential in developing appropriate measures to improve patient satisfaction.

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Section: Discussionsupporting

confidence: 80%

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Marnissi

Abbass

Charaka

et al. 2019

Advances in Public Health

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“…1 Several elements reflect the quality of the healthcare, including patient satisfaction. [2][3][4] In Tunisia, a North-African developing country, intra-hospital activity in third line hospitals represents a very important part of the activity of the healthcare system, whether for hospitalizations, surgical procedures or outpatient consultations. Sahloul University Hospital in Sousse is one of the largest 3rd line hospitals in the Tunisian center.…”

Section: Introductionmentioning

confidence: 99%

Satisfaction of patients treated in a Physical Medicine and Rehabilitation department during the Covid-19 pandemic: a cross-sectional study

Hamadou,

Moncer,

Ghammam

et al. 2024

F1000Res

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Background Patients treated in Physical Medicine and Rehabilitation (PM&R) departments benefit from global and multidisciplinary long-term care. The study of satisfaction represents an important element in the evaluation of the quality of the healthcare provided. The aim of this study is to assess the level of satisfaction of patients treated in the PM&R department of Sahloul university hospital of Sousse Tunisia as well as the associated factors during the year 2020. Methods We conducted a cross-sectional study, including patients treated in the hospitalization and the outpatient units of the PM&R department. Monnin and Perneger scale validated in Arabic was used to measure satisfaction in its different dimensions. Medical data were completed from patients’ records. Results A total of 240 patients were included in our study. The level of satisfaction was significantly higher with the admission procedures for inpatients compared to outpatients (87.9% vs. 60.0%, p<0.001). Regarding the global assessment, 82.1% of patients were satisfied. Multivariate analysis showed that for administrative procedures, consultation for outpatients was a factor of dissatisfaction (aOR=0.18, p<0.001). Patients’ physiotherapy treatment during the Covid-19 period was negatively associated with satisfaction for logistics (aOR= 0.44, p=0.011) and for the global assessment of health care provided in our department (aOR= 0.46, p=0.04). Conclusion Our study showed overall good levels of satisfaction in the department of PM&R of Sahloul. However, more studies should follow to determine other factors that can influence satisfaction.

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Mesure de la satisfaction des patients hospitalisés dans un établissement hospitalier universitaire, vis-à-vis de la qualité des soins, de la restauration et de la relation avec le personnel

Cited by 2 publications

References 0 publications

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Satisfaction of patients treated in a Physical Medicine and Rehabilitation department during the Covid-19 pandemic: a cross-sectional study

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