Messages in Conflict: Examining Leadership Communication during the COVID-19 Pandemic in the U.S.

Sellnow-Richmond, Deborah D.; Lukacovic, Marta N.; Sellnow‐Richmond, Scott; L, Kraushaar

doi:10.30658/jicrcr.4.3.2

Cited by 5 publications

(4 citation statements)

References 28 publications

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“…Even in states with generally high public compliance to COVID‐19 protective measures, such as Washington, some individuals and communities may be less compliant or trusting of information provided by the state government. Residents of states with high compliance to COVID‐19 may be less likely to perceive COVID‐19 as a risk and take protective measures when they are less trusting of the state government (Sellnow‐Richmond et al., 2023). In an infodemic, it is recommended to communicate from the bottom‐up, a role school nurses are ideally situated to fulfill (McIntosh et al., 2023; Porat et al., 2020).…”

Section: Discussionmentioning

confidence: 99%

The impact of COVID‐19 on school nursing: A qualitative survey of stressors faced by school nurses

White,

Hetzel,

Willgerodt

et al. 2024

Public Health Nursing

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BackgroundAs students returned to school, school nurses were responsible for infection control, communication, and the preparation of supplies and facilities. School nurses in the Pacific Northwest US demonstrated a higher prevalence of mental health symptoms in the years since the pandemic began, suggesting that their experience may have been unique.ObjectiveThis study aimed to explore the stressors of school nurses in the Pacific Northwest at two time points.DesignThis study is a qualitative, descriptive analysis of anonymous survey responses collected in June of 2021 (n = 333) and between October and December 2021 (n = 284).SampleSelf‐identifying school nurses working in K‐12 schools in Washington State were invited to participate.MeasurementsParticipants completed open‐ended survey questions designed to elicit their experiences during the pandemic.ResultsFour themes emerged from the data: (1) isolation from administration and the school community, (2) COVID‐19‐related workload, (3) disorganized and inconsistent communication, and (4) concern for students, themselves, and others.ConclusionsSchool nurses played a vital public health role during the pandemic. However, their effectiveness may not have been fully utilized and sometimes undermined. Lastly, our findings highlight the difficulties encountered in implementing the changing scientific and public health guidance during the pandemic.

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Section: Discussionmentioning

confidence: 99%

The impact of COVID‐19 on school nursing: A qualitative survey of stressors faced by school nurses

White,

Hetzel,

Willgerodt

et al. 2024

Public Health Nursing

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“…Trustworthiness (source credibility) can help to enhance the effectiveness of crisis response strategies and protects reputation during a crisis. Sano and Sano (2019) argued that in crisis management, source credibility can be more influenced by trustworthiness. When an organization's crisis response strategy lacks a trustworthy source of information, it will give rise to an infodemic quandary which will pose more damage to its reputation in a crisis situation.…”

Section: Conclusion and Suggestionmentioning

confidence: 99%

“…Trustworthiness is the degree of confidence stakeholders have about the veracity of the message in the crisis response. Source credibility refers to the judgements made by the receivers of the crisis response (message) regarding the extent to which the communicator is believable (Pornpitakpan, 2004;Sellnow-Richmond et al, 2021). Hocevar et al (2017) found that 'source credibility significantly drives how we process risk messages'.…”

Section: Introductionmentioning

confidence: 99%

A scoping review: Inquiring into the potency of response source credibility (RSC) towards enhancing crisis response strategies

Dominic,

Mahamed,

Abdullah

et al. 2024

Contingencies & Crisis Mgmt

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It is paramount to consider that organizations are not immune to crises. Communicating solutions to the cataclysm is indispensable when the response source is credible. Our article answers recent calls for more research into the efficacy of organizational response source credibility (RSC) during crises and maintaining reputation. RSC (trustworthiness) is one of the indispensable prerequisites for achieving effective result‐oriented crisis response strategies and sustaining reputation in times of crisis. This article is a scoping review regarding the potential of RSC on crisis response strategies. The findings from this review raises the awareness of the crisis managers about the relevance of source credibility towards making crisis response effective and maintaining reputation during a crisis situation. This article provides insights to help crisis managers, institutions and policy‐makers develop specific effective crisis response strategies using a credible source to boost stakeholders' confidence and maintain a good reputation during an organizational crisis. This article fills the gap in the crisis communication domain concerning the limited amount of information regarding factors that influence the efficacy of crisis response strategies. The originality of this article is validated by the systematic scoping review used.

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“…The second dimension, message credibility, refers to the cognitive processing of message content (Rouner, 2008). Within crisis communication, message credibility is recognized as the degree stakeholders trust the information provided during a crisis, the degree they rely on it, and their confidence in its accuracy (Flanagin and Metzger, 2013; Sellnow-Richmond et al ., 2021). Perceptions of sources, such as news sources, may also be affected by stakeholders' trust in news media (Knudsen et al ., 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Examining the mediating effects of sincerity and credibility in crisis communication strategies

Boman

Schneider

Akin

2023

CCIJ

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PurposeThis study aims to explore how source type can influence organizational assets proposed by source credibility theory (SCT) when paired with matched situational crisis communication theory (SCCT) strategies for accidental, preventable, and victim crises. Crisis communication delivered online provides an invaluable outlet for organizations to disperse information to stakeholders quickly. It has been shown that receivers of this information have motivational assumptions about sources having their own agenda for producing content. Thus, it is important to explore how sources tasked with delivering crisis responses can influence perceptions of the sincerity and credibility of the message.Design/methodology/approachThe researchers conducted a 3 (crisis response: matched accidental, matched preventable, matched victim) × 3 (source type: organization, CEO, The New York Times) online between-subjects experimental design (N = 623).FindingsBy identifying how the source disseminating crisis responses influences message perceptions, findings from this study recognize how the crisis response is situated in a greater context. Since perceived sincerity and credibility were found to influence message acceptance and reputation, making intentional decisions that acknowledge both within a crisis communication strategy may benefit both future practice and research applications.Originality/valueThe current study advances understandings afforded by SCCT, along with SCT, by experimentally testing the influence of these variables within crisis responses on outcomes such as account acceptance and organizational reputation.

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Messages in Conflict: Examining Leadership Communication during the COVID-19 Pandemic in the U.S.

Cited by 5 publications

References 28 publications

The impact of COVID‐19 on school nursing: A qualitative survey of stressors faced by school nurses

The impact of COVID‐19 on school nursing: A qualitative survey of stressors faced by school nurses

A scoping review: Inquiring into the potency of response source credibility (RSC) towards enhancing crisis response strategies

Examining the mediating effects of sincerity and credibility in crisis communication strategies

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