Membangun Citra Positif Perusahaan Melalui Pengungkapan Lingkungan

Wicaksono, Aditya Pandu; Amelia, Rizky; Zulvina, Desi; Rachmadani, Wulan Suci

doi:10.21776/ub.jamal.2021.12.1.02

Cited by 1 publication

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Having a credible and competent SSB members will enhance the positive image of Islamic banks, which in turn will lead to greater trust from Islamic bank customers (Sayani, 2015). In addition, the position of SSB as part of the primary stakeholder also has the power to increase the positive image of the company or vice versa; it can significantly worsen the company's branding (Wicaksono et al, 2021). In addition, SSB members are considered brand ambassadors, customers value SSB members personally more than Islamic banks themselves (Ahmed et al, 2021).…”

Section: Customer Trust and Religious Image Of Islamic Banksmentioning

confidence: 99%

Can the characteristics of the sharia supervisory board increase the trust of sharia bank customers?

Dewindaru¹,

Sari²

2022

JIAFR

View full text Add to dashboard Cite

Purpose - This study aims to examine in more detail the characteristics of SSB that will affect the level of trust of Islamic banking customers. The purpose of this study is to understand empirically the relationship between the characteristics of SSB and the trust of Islamic bank customers in Indonesia.Method - A quantitative approach with the panel data analysis method is used to analyze sample data from all Sharia commercial banks in Indonesia in the 2012-2019 period. The independent variable in this study consisted of 6 characteristics of SSB.Result - The results of the study show the facts that the 3 characteristics of SSB are proven to be able to increase customer trust. The three variables are the number of members, financial expertise, and doctoral education.Implication - Islamic Commercial Banks in Indonesia suggest to put more consideration of the number of members, financial expertise, and doctoral education in the recruitment process for the selection of Sharia bank SSB members.Originality - In contrast to previous research which examines the effect of the existence of SSB on customer trust and loyalty, this study seeks to get deeper answers to the input factors of SSB characteristics that really have a positive impact on a positive image and customer trust in Islamic banks.

show abstract

Section: Customer Trust and Religious Image Of Islamic Banksmentioning

confidence: 99%