Meeting with Media: Comparing Synchronous Media Sharing and Icebreaker Questions in Initial Interactions via Video Chat

Miller, Matthew K.; Mandryk, Regan L.

doi:10.1145/3479518

Cited by 5 publications

(5 citation statements)

References 112 publications

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“…Online meetings are indispensable for remote team communication, coordination, and decisionmaking. While an abundance of CSCW work focuses on supporting the in-meeting experience to make it more productive [15,43,47,72], effective [3,49,52] and equitable [34,38,66,67], recent research on recurring meetings urges a broader approach that considers users' personal need to revisit and continue to engage in asynchronous meeting conversations even after meetings end [55].…”

Section: Supporting the Use Of Meeting Information After Meetingsmentioning

confidence: 99%

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Wang,

Qiu,

Cranshaw

et al. 2024

Proc. ACM Hum.-Comput. Interact.

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A recent surge in remote meetings has led to complaints of Zoom fatigue" and collaboration overload," negatively impacting worker productivity and well-being. One way to alleviate the burden of meetings is to de-emphasize their synchronous participation by shifting work to and enabling sensemaking during post-meeting asynchronous activities. Towards this goal, we propose the design concept of meeting bridges, or information artifacts that can encapsulate meeting information towards bridging to and facilitating post-meeting activities. Through 13 interviews and a survey of 198 information workers, we learn how people use online meeting information after meetings are over, finding five main uses: as an archive, as task reminders, to onboard or support inclusion, for group sensemaking, and as a launching point for follow-on collaboration. However, we also find that current common meeting artifacts, such as notes and recordings, present challenges in serving as meeting bridges. After conducting co-design sessions with 16 participants, we distill key principles for the design of meeting bridges to optimally support asynchronous collaboration goals. Overall, our findings point to the opportunity of designing information artifacts that not only support users to access but also continue to transform and engage in meeting information post-meeting.

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Section: Supporting the Use Of Meeting Information After Meetingsmentioning

confidence: 99%

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Wang,

Qiu,

Cranshaw

et al. 2024

Proc. ACM Hum.-Comput. Interact.

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“…However, even if participants are interested in the icebreaking experience as a whole, they may not be fully informed of the specific interactions that are to follow-icebreaking experiences don't explicitly account for what each participant is willing to talk about, in a given group and at a certain point in time. As a result of this, icebreaking experiences can lead to situations where some participants in a conversation find the the topic uninteresting, irrelevant, or even inappropriate [62,73]. Successful evolution of early relationships requires self-disclosures accompanied by reciprocal self-disclosures from others in the interaction [62,83,86].…”

Section: Nooks Is Complementary To Technology-mediated Icebreaker Exp...mentioning

confidence: 99%

“…As a result of this, icebreaking experiences can lead to situations where some participants in a conversation find the the topic uninteresting, irrelevant, or even inappropriate [62,73]. Successful evolution of early relationships requires self-disclosures accompanied by reciprocal self-disclosures from others in the interaction [62,83,86]. However, if some participants find the conversation inappropriate or irrelevant, it can prevent them from sharing as well as reciprocating the self-disclosures they receive from others [62].…”

Section: Nooks Is Complementary To Technology-mediated Icebreaker Exp...mentioning

confidence: 99%

“…Successful evolution of early relationships requires self-disclosures accompanied by reciprocal self-disclosures from others in the interaction [62,83,86]. However, if some participants find the conversation inappropriate or irrelevant, it can prevent them from sharing as well as reciprocating the self-disclosures they receive from others [62]. Additionally, when participants in an interaction fear that others might be uninterested and may not reciprocate their self-disclosures, they may choose not to participate themselves.…”

Section: Nooks Is Complementary To Technology-mediated Icebreaker Exp...mentioning

confidence: 99%

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Nooks: Social Spaces to Lower Hesitations in Interacting with New People at Work

Bali¹,

Khadpe²,

Kaufman³

et al. 2023

Preprint

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Initiating conversations with new people at work is often intimidating because of uncertainty about their interests. People worry others may reject their attempts to initiate conversation or that others may not enjoy the conversation. We introduce a new system, Nooks, built on Slack, that reduces fear of social evaluation by enabling individuals to initiate any conversation as a nook-a conversation room that identifies its topic, but not its creator. Automatically convening others interested in the nook, Nooks further reduces fears of social evaluation by guaranteeing individuals in advance that others they are about to interact with are interested in the conversation. In a multi-month deployment with participants in a summer research program, Nooks provided participants with non-threatening and inclusive interaction opportunities, and ambient awareness, leading to new interactions online and offline. Our results demonstrate how intentionally designed social spaces can reduce fears of social evaluation and catalyze new workplace connections. CCS CONCEPTS• Human-centered computing → Collaborative and social computing systems and tools.

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“…Previous studies have found that, when compared with face-to-face communication, users of CMC tend to disclose more personal information, mainly as a result of the anonymity such services afford ( 10 – 12 ). Thus, along with being distinct from face-to-face communication and representing a novel and unique method of performing self-disclosure, CMC can, in certain contexts, increase the degree self-disclosure, which could contribute to building trust ( 13 ). Therefore, it is essential to explore the relationship between self-disclosure and trust in patient–physician CMC in the OHC context.…”

Section: Introductionmentioning

confidence: 99%

Patients' Self-Disclosure Positively Influences the Establishment of Patients' Trust in Physicians: An Empirical Study of Computer-Mediated Communication in an Online Health Community

Liu

et al. 2022

Front. Public Health

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With the development of telemedicine and e-health, usage of online health communities has grown, with such communities now representing convenient sources of information for patients who have geographical and temporal constraints regarding visiting physical health-care institutions. Many previous studies have examined patient–provider communication and health-care service delivery in online health communities; however, there is a dearth of research exploring the relationship between patients' level of self-disclosure and the establishment of patients' trust in physicians. Consequently, this study aims to explore how patients' self-disclosure affects the establishment of patients' trust in physicians. “Good Doctor,” which is a China-based online health community, was used as a data source, and a computer program was developed to download data for patient–physician communication on this community. Then, data for communications between 1,537 physicians and 63,141 patients were obtained. Ultimately, an empirical model was built to test our hypotheses. The results showed that patients' self-disclosure positively influences their establishment of trust in physicians. Further, physicians' provision of social support to patients showed a complete mediating effect on the relationship between patients' self-disclosure and patients' establishment of trust in physicians. Finally, evidence of “hope-for-help” motivation in patients' messages weakened the effect of patients' self-disclosure when physicians' social support was text-based, but strengthened it when physicians' social support was voice-based.

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Meeting with Media: Comparing Synchronous Media Sharing and Icebreaker Questions in Initial Interactions via Video Chat

Cited by 5 publications

References 112 publications

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration

Nooks: Social Spaces to Lower Hesitations in Interacting with New People at Work

Patients' Self-Disclosure Positively Influences the Establishment of Patients' Trust in Physicians: An Empirical Study of Computer-Mediated Communication in an Online Health Community

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