Meeting patient's expectations in primary care consultations in Lithuania

Zebiene, Egle; Razgauskas, Eduardas; Basys, V.; Baubinienė, Ala; Gurevičius, Romualdas; Padaiga, Žilvinas; Švab, Igor

doi:10.1093/intqhc/mzh006

Cited by 53 publications

(48 citation statements)

References 22 publications

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“…Patients consider nurses' attitudes and behaviors as one of the most important criterion to assess the quality of health care services. 17,18 The expectations of patients in respect to personal rights, good communication and attention, clean and safe environment and a qualitative service consist of basically the attitude and behaviour that are relevant to the purpose of patients rights.…”

Section: Discussionmentioning

confidence: 99%

Knowledge and attitudes of nurses regarding patient rights: a Corum/Turkey sample

Akça

Akpinar²,

Habbani³

2015

Rev. Assoc. Med. Bras.

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Objective: patient rights are defined as the rules of conduct between the people who benefit from health services and the health institutions and personnel who provide them. As the protection and provision of these rights are closely related to the nursing trade, these professionals must have thorough knowledge about this issue. The purpose of this study was to evaluate the acquaintance and attitudes of working nurses in Corum/Turkey regarding patient rights and to create the basis for a planned educational program. Methods: sample selection was not performed in this study, but all nurses (n=939) who were working in the course of this study constituted the sample. Survey forms were used as data collection tools. Results: the study revealed that 92.3% had received education about patient rights, 2.2% had never heard anything about this term and 86.6% became aware of it through sources from outside of school. It was established that the attitudes of nurses regarding patient rights differ for every patient and that this rate ranges from 35.8 to 98.1%. Conclusion: there is a requirement for more studies on the subject of patient rights, as they play an important role in the development of health services. In that regard, patient rights centers should be established and carried out according to the foreseen model set by national and international health systems. Studies aiming to teach health personnel, patients and their relatives about patient rights must be carried out.

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Section: Discussionmentioning

confidence: 99%

Knowledge and attitudes of nurses regarding patient rights: a Corum/Turkey sample

Akça

Akpinar²,

Habbani³

2015

Rev. Assoc. Med. Bras.

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“…140,143,233,236 Some studies, however, have reported that fulfilment of patients' expectations accounts for no more than one-quarter of the variance in patients' satisfaction. 152 Rao et al 138 undertook a review of the expectancy literature based on MEDLINE 1966-99. They reported confusion in the literature between expectation fulfilment and satisfaction, and commented on the narrowness of all studies included (frequently based on single visits).…”

Section: Expectancy Itemsmentioning

confidence: 99%

The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations.

Bowling

Rowe²,

Lambert³

et al. 2012

Health Technol Assess

250

251

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How to obtain copies of this and other HTA programme reports An electronic version of this title, in Adobe Acrobat format, is available for downloading free of charge for personal use from the HTA website (www.hta.ac.uk). A fully searchable DVD is also available (see below).Printed copies of HTA journal series issues cost £20 each (post and packing free in the UK) to both public and private sector purchasers from our despatch agents.Non-UK purchasers will have to pay a small fee for post and packing. For European countries the cost is £2 per issue and for the rest of the world £3 per issue. How to order:-fax (with credit card details) -post (with credit card details or cheque) -phone during office hours (credit card only).Additionally the HTA website allows you to either print out your order or download a blank order form. Contact details are as follows:Synergie UK (HTA Department) Digital House, The Loddon Centre Wade Road Basingstoke Hants RG24 8QW Email: orders@hta.ac.uk Tel: 0845 812 4000 -ask for 'HTA Payment Services' (out-of-hours answer-phone service) Fax: 0845 812 4001 -put 'HTA Order' on the fax header Payment methods Paying by chequeIf you pay by cheque, the cheque must be in pounds sterling, made payable to University of Southampton and drawn on a bank with a UK address.Paying by credit card You can order using your credit card by phone, fax or post. SubscriptionsNHS libraries can subscribe free of charge. Public libraries can subscribe at a reduced cost of £100 for each volume (normally comprising 40-50 titles). The commercial subscription rate is £400 per volume (addresses within the UK) and £600 per volume (addresses outside the UK). Please see our website for details. Subscriptions can be purchased only for the current or forthcoming volume.How do I get a copy of HTA on DVD?Please use the form on the HTA website (www.hta.ac.uk/htacd/index.shtml). HTA on DVD is currently free of charge worldwide.The website also provides information about the HTA programme and lists the membership of the various committees. HTA NIHR Health Technology Assessment programmeThe Health Technology Assessment (HTA) programme, part of the National Institute for Health Research (NIHR), was set up in 1993. It produces high-quality research information on the effectiveness, costs and broader impact of health technologies for those who use, manage and provide care in the NHS. 'Health technologies' are broadly defined as all interventions used to promote health, prevent and treat disease, and improve rehabilitation and long-term care. The research findings from the HTA programme directly influence decision-making bodies such as the National Institute for Health and Clinical Excellence (NICE) and the National Screening Committee (NSC). HTA findings also help to improve the quality of clinical practice in the NHS indirectly in that they form a key component of the 'National Knowledge Service' . The HTA programme is needs led in that it fills gaps in the evidence needed by the NHS. There are three routes to the start of project...

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“…In sub-Saharan Africa, hypertension has emerged as a major public health concern due to rural-urban migration coupled with modernisation trends, which are characterised by sedentary lifestyles and consumption of food rich in refined carbohydrates and animal fat. 11 It is estimated that over 20 million people in the region are affected by hypertension 8 and the prevalence has been reported to be on the increase in recent years because of the aforementioned factors.…”

Section: Introductionmentioning

confidence: 99%

“…10 The bio-psychosocial model of care seeks to understand these social, cultural and psychological aspect of the patient through the use of the Fear, Ideas, Function, and Expectation (FIFE) family tool, which was developed specifically for use in primary care. 11 The understanding of the psychosocial perspective is very in important in the management of chronic illness like hypertension as patients have to live with the disease for the rest of their lives.…”

Section: Introductionmentioning

confidence: 99%

“…11 Another approach was taken by Ogedegbe et al in African-Americans in which open-ended questions were used after which the responses were grouped into patient's role, physician role and medical effects. 12 The method in the US study seem appropriate as a pilot study showed responses that could be broadly categorised into patient's role, physician role and treatment or longterm outcome.…”

Section: Introductionmentioning

confidence: 99%

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Expectations of hypertensive patients attending the GOPC of the University of Calabar Teaching Hospital, Calabar

Gyuse

Adat

Udonwa

et al. 2015

South African Family Practice

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Background: Hypertensive patients' expectations are a major determinant of treatment outcomes. This study was undertaken to determine the pattern of expectations of hypertensive patients as a basis for modification of the care given to them. Methodology: This was a descriptive hospital study involving 260 hypertensive patients aged above 20 years, randomly selected. Study participants were engaged in patient-centred consultation during each visit. Their socio-demographic characteristics were collected using a semi-structured questionnaire, while the expectations of the hypertensive patients were also assessed. Their blood pressure was measured on three (3) occasions at two-monthly intervals. Data were analysed using SPSS version 20.0 and data were presented in tables. Results: The majority of the respondents (161, 61.9%) were females while the males numbered 99 (38.1%). Most (219) of the respondents were older than 40 years and had some form of education. The majority of the respondents needed information on hypertension (85.3%), expected that the hypertensive medication they would be given wouldlower their blood pressure (88.5%), and expected a cure of their hypertension (70.4%). There were some respondents who did not have any expectations. Conclusion: Hypertensive patients have varying illness expectations that can be explored using the patient-centred consultation strategy to improve treatment outcomes.

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Meeting patient's expectations in primary care consultations in Lithuania

Cited by 53 publications

References 22 publications

Knowledge and attitudes of nurses regarding patient rights: a Corum/Turkey sample

Knowledge and attitudes of nurses regarding patient rights: a Corum/Turkey sample

The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations.

Expectations of hypertensive patients attending the GOPC of the University of Calabar Teaching Hospital, Calabar

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