Mediating Role of Trust Between Transformational Leadership, Knowledge Management, and Employee Innovation Among the Employees of Customs Department Dubai

Abstract

Purpose: The purpose of the study was to identify the mediating role of trust between transformational leadership, knowledge management and employee innovation among the employees of customs department Dubai United Arab Emirates. For meeting the objectives of the study and to test the framework of the study, the current study collected data from the employees of custom department of Dubai. 
 
 Theoretical framework: Employee innovation is considered as a key participant in organizational success. Leadership plays a significant role in developing employee innovation; however, it becomes successful only when the leader succeeds in developing trust among the employees.
 
 Design/methodology/approach: The data has been collected from 371 employees and structural equation modelling has been applied to test the relationships and mediation analysis.
 
 Findings: The findings revealed that both leadership and knowledge management have a significant impact over employee innovation. Likewise, trust significantly mediate the relationship between transformational leadership, knowledge management and employee innovation.
 
 Research, Practical & Social implications: The research opens the horizons for several other studies to explore other influencing variables for promoting employee innovation
 
 Originality/value: Provide a more nuanced and integrated perspective on how leadership and knowledge management affect trust and, eventually, employee innovation by evaluating them together, even though our examination of existing studies reveals that they were evaluated independently so far.