Media features and communication control in the digitalized workplace: a study about regulating negative emotional communication

Wang, Nan

doi:10.1108/itp-02-2019-0064

Cited by 2 publications

(1 citation statement)

References 124 publications

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“…Based on the Media Synchronicity Theory, transit information and the ability to support information processing are the critical media capabilities for an effective communication process (Wang, 2021) [44]. Additionally, this theory mentioned two important criteria for an effective communication process, namely conveyance and convergence [51][52][53].…”

Section: Transmission Velocity (Tv)mentioning

confidence: 99%

Determinants of instant messenger (IM) adoption and its effect on team performance: Mediating role of knowledge creation and quality communication

Tarofder,

Haque,

Nawaz

et al. 2023

PLoS ONE

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Computer-mediated communication has dramatically transformed the human communication landscape by enhancing speed, content and social presence. The world has been experiencing a sharp decline in using email and phone calls due to organizations’ rapid adoption of instant messenger (IM) for their day-to-day communication with their stakeholders. Moreover, the world has been experiencing a sharp decline in using email and phone calls since the beginning of the IM era. Hence, the aim of this study is to comprehend the IM adoption process through the lens of three theories. A structured questionnaire was developed to collect data from the organizations and test hypotheses using consistent PLS-SEM (PLSc) in SMART PLS combined with bootstrapping. The results indicated that parallelism is the most dominating factor explaining IM adoption in organizations followed by transmission velocity, rehearsability and symbol set. The findings of this study also confirmed that team performance is not influenced by communication but by the quality of the communication and the level of knowledge within the group that can create using instant messenger. Indeed, this empirical study is one of the limited investigations that combine three theories to explain the IM adoption process and its effect on team performance. Moreover, this study contributes both theoretically and practically to comprehending the adoption process of IM. Lastly, this study reconfirmed the importance of Media Synchronicity Theory (MST) and Social Presence Theory (SPT) in predicting IM adoption; and the findings of this research extended the applications of the Adaptive Structuration Theory (AST) from the IM perspective, which is, indeed, rare. Finally, this study provides a great foundation for managers to understand the importance of IM in their day-to-day communication systems.

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Section: Transmission Velocity (Tv)mentioning

confidence: 99%

Determinants of instant messenger (IM) adoption and its effect on team performance: Mediating role of knowledge creation and quality communication

Tarofder,

Haque,

Nawaz

et al. 2023

PLoS ONE

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Unraveling real-time mobile connectivity paradox and emotional ambivalence: a quasi-experimental design from a multi-source perspective

Sui,

Luqman,

Unhale

et al. 2023

ITP

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PurposeThis study develops and validates a theoretical model of real-time mobile connectivity, examining how employees' perceptions of their relationship with supervisors influence their emotional experiences. Through quasi-experiments, the authors investigate the behavioral patterns and emotional responses associated with real-time mobile connectivity in organizations, with a focus on messaging apps that indicate message read status. Specifically, they explore how supervisors' attentiveness or inattentiveness in mobile connectivity impacts emotional ambivalence (anxiety and pride) among subordinates. Additionally, they examine the downstream effects of this emotional ambivalence on employees' workplace thriving and job performance across various dimensions.Design/methodology/approachTo address the paradox of real-time mobile connectivity, a quasi-experimental design involving 320 team members from 46 teams was implemented. Multi-level structural equation modeling was employed to analyze within-person variance and evaluate the proposed hypotheses.FindingsThe findings indicate that employees who do not receive timely indications from their supervisors are more likely to experience elevated levels of anxiety, while those who receive prompt indications experience a sense of pride. Moreover, the indirect effects of the real-time mobile connectivity paradox on employee performance, mediated by anxiety (negatively) and pride (positively), are fully explained through workplace thriving.Research limitations/implicationsThis study provides insights into the emotional ambivalence experienced in the workplace due to real-time mobile connectivity, highlighting its implications for organizational competitiveness. Integrating resource conservation theory and cognitive appraisal theory of emotion, the study explores the mediating role of workplace thriving and the impact on employee performance through pride and anxiety. Generalizability requires considering organizational settings and cultural contexts while acknowledging limitations such as a focus on messaging apps and specific samples. Future research should explore these dynamics in diverse contexts and identify additional factors influencing the relationship between real-time mobile connectivity and employee outcomes.Practical implicationsThis study provides valuable insights for managers regarding the significance of message indications, as their attentiveness can elicit emotional reactions from employees that subsequently impact workplace thriving and job performance.Originality/valueThis study pioneers the exploration of the paradox of real-time mobile connectivity in the workplace, uncovering the discrete emotions experienced by employees. Furthermore, it elucidates the subsequent opposing effects on workplace thriving and job performance, contributing to the existing literature and knowledge in this area.

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Media features and communication control in the digitalized workplace: a study about regulating negative emotional communication

Cited by 2 publications

References 124 publications

Determinants of instant messenger (IM) adoption and its effect on team performance: Mediating role of knowledge creation and quality communication

Determinants of instant messenger (IM) adoption and its effect on team performance: Mediating role of knowledge creation and quality communication

Unraveling real-time mobile connectivity paradox and emotional ambivalence: a quasi-experimental design from a multi-source perspective

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