“…The research topics specifically related to restaurant management are also varied, showing a tendency towards analyses of customer satisfaction (Han, Kim et al, 2018) and, closely associated with this, the issues of service quality (Chen, Yeh et al, 2018), marketing methods (Chou & Chuang, 2018) and new technologies' use (Aulia, Zakir, Dafitri, Siregar & Hasdiana, 2017;Han, Li, Jiang & Zhao, 2018). The literature also highlights methods applied to manage capacity (Mun & Jang, 2018) and inventory (Baptista Gomes et al, 2018).…”