Measuring User Experience in Latin America

Gerea, Carmen; Herskovic, Valeria

doi:10.1145/2824893.2824914

Cited by 11 publications

(10 citation statements)

References 5 publications

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“…According to the survey results, practical aspects such as cost and time play a more important role in whether or not practitioners measure UX in Latin America. Gerea et al [22] discuss this result as being quite different from the original survey in which these two issues are not included as formal practical issues. Other challenges reported by Gerea et al include: limited access to the end users and lack of knowledge and experience in UX measurement.…”

Section: Ux Challenges -Specific Aspects Of Ux Workmentioning

confidence: 63%

“…The survey by Law et al is duplicated in the context of the Latin American software development industry [22] through 40 (out of 112 sent out) survey responses. According to the survey results, practical aspects such as cost and time play a more important role in whether or not practitioners measure UX in Latin America.…”

Section: Ux Challenges -Specific Aspects Of Ux Workmentioning

confidence: 99%

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Integrating User eXperience practices into software development processes: implications of the UX characteristics

Kashfi

Nilsson

Feldt

2017

PeerJ Computer Science

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User eXperience (UX) is a key factor in the success of software systems. Many software companies face challenges in their work with UX. Existing research does not analyze UX practices and challenges in relation to other software quality characteristics or, in particular, in relation to usability. A better understanding of these challenges can help researchers and practitioners better address them in the future. In this empirical study, we have interviewed 17 practitioners with different backgrounds and occupations from eight software development companies. Their responses are coded, and analyzed with thematic analysis. We report eight themes of challenges that practitioners face in their work with UX. While some of these challenges partly overlap with those reported in existing literature about usability or other software quality characteristics, the participants of our study either view many of the challenges as unique to UX, or more severe in the case of UX. Although at a superficial level challenges of UX and other quality characteristics overlap, we differentiate these challenges at a deeper level through the five main characteristics of UX: subjective, holistic, dynamic, contextdependent and worthwhile. In particular, we identified that these characteristics have at least 20 implications (i.e. additional difficulties) for day-to-day work of practitioners. We found that 11 of these implications have been previously reported in literature. However, to the best of our knowledge, the remaining nine implications are unique to our study. These implications can explain why practitioners perceive the challenges to be more severe than for other quality characteristics. Most importantly, they can explain the industry's lopsided focus on the pragmatic aspect of UX. Our findings can be useful for researchers in identifying new and industry-relevant research areas and for practitioners to learn from empirically investigated challenges in UX work, and base their improvement efforts on such knowledge. Identifying and investigating the overlaps underlines the importance of these challenges, and can also help finding research areas not only for enhancing UX work but also software quality in general. It also makes it easier for practitioners to spot, better understand as well as find mitigation strategies for UX, through learning from past experiences and developments in the area of software quality.

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Section: Ux Challenges -Specific Aspects Of Ux Workmentioning

confidence: 63%

Section: Ux Challenges -Specific Aspects Of Ux Workmentioning

confidence: 99%

Integrating User eXperience practices into software development processes: implications of the UX characteristics

Kashfi

Nilsson

Feldt

2017

PeerJ Computer Science

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“…Ibargoyen et al (2013) asked 77 UX professionals to define their discipline, and found that "even seasoned professionals often lacked the vocabulary to describe a discipline in which they partake on a daily basis" (p. 2087). Lallemand et al (2015) surveyed 758 UX practitioners and researchers about the perception of statements and definitions about UX, to expand many of the findings from a survey of UX practitioners by Law et al (2009); Gerea and Herskovic (2015) also replicated the Law et al study with UX professionals in Latin America, while Rajanen et al (2017) found in a cross-cultural analysis that "UX professionals diverge when defining UX" (p. 218). Jääskeläinen and Heikkinen (2010) conducted a survey that found huge differences in the definitions of UX between practitioners and end users.…”

Section: Trends In Ux Methodsmentioning

confidence: 85%

User Experience Methods in Research and Practice

Lanius

Weber

Robinson

2021

Journal of Technical Writing and Communication

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User experience (UX) researchers in technical communication (TC) and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016–2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods, and that usability testing is especially popular in both published research and our survey results. This article presents these findings as a snapshot of contemporary research methods for UX.

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“…Lallemand et al [31] point out discrepancies in the understanding of the concept of UX based on a survey amongst 758 researchers and practitioners from 35 nationalities. Gerea and Herskovic [15] additionally expand this study to Latin America. Nowadays, researchers want to further link cultural studies and product design, particularly through the integration of Hofstede's (see [22]) cultural dimensions in HCI [43,36,37,46,58].…”

Section: Cross-cultural Differences In Ux Designmentioning

confidence: 94%

UX Metrics: Deriving Country-Specific Usage Patterns of a Website Plug-In from Web Analytics

Lachner

Fincke

Butz

2017

Human-Computer Interaction – INTERACT 2017

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Metrics for User Experience (UX) often involve traditional usability aspects, such as task success, but also mental aspects, such as interpretation and meaning. The actual experience of a user also highly depends on personal characteristics, such as the social and cultural background. In this paper, we investigate the relation between users' country of origin and their interaction patterns with an e-commerce website plug-in. We used a quantitative web analytics approach based on six UX-related metrics to evaluate the applicability of a quantitative UX evaluation approach in an international context. In a 34 day study we analyzed the usage patterns of 5.843 French, 2.760 German, and 5.548 Italian website visitors and found that they show significantly different patterns. This indicates that website metrics are a suitable means for cost-effective UX analysis on a large scale, which can provide valuable starting points for a further in-depth analysis.

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Measuring User Experience in Latin America

Cited by 11 publications

References 5 publications

Integrating User eXperience practices into software development processes: implications of the UX characteristics

Integrating User eXperience practices into software development processes: implications of the UX characteristics

User Experience Methods in Research and Practice

UX Metrics: Deriving Country-Specific Usage Patterns of a Website Plug-In from Web Analytics

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