Measuring Usability: Importance Attributes for Mobile Applications

Saleh, Ashraf Mousa; Ismail, Roesnita; Fabil, Norasikin; Norwawi, Norita Md; Wahid, Fauziah Abdul

doi:10.1166/asl.2017.8879

Cited by 6 publications

(10 citation statements)

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“…Also, the usability evaluation method although it was applied for mobile applications for visually impaired users, it was not enough to present clear information about how visually impaired users use their mobile applications, and what is more comfortable and easier for them. The reason of this fail is that the method was used just a modified method [5].…”

Section: Usability Evaluation For Mobile Applications For Visually Impairedmentioning

confidence: 99%

“…In these days the developers do not focus on special needs people who are visually impaired because they focus on people who can see. In additional the researchers do not focus on visually impaired user during their studies about usability evaluation for visually impaired because the most of these studies without visually impaired users, therefore these studies was not useful to help users and developers [5].…”

Section: Introductionmentioning

confidence: 99%

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Usability Evaluation Model for Mobile Visually Impaired Applications

Hussain

Omar

2020

Int. J. Interact. Mob. Technol.

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The usability of the mobile applications is the most important factor in developing, so the key to develop successful mobile applications is usability, especially for users have specific needs such as visually impaired. However, developers do not focus on visually impaired users. Moreover, there are limited studies and usability evaluation models for mobile applications for visually impaired so developers use just a modified usability evaluation methods which are not enough and useful to evaluate mobile applications for visually impaired, or they use general usability evaluation models. Therefore, using these methods or models is difficult for evaluator and not useful for visually impaired users. This study conducts Systematic Literature Review (SLR) to identify usability dimensions that help mobile applications developers and evaluators to evaluate mobile application for users which have moderate and severe visual impairment. The result shows that, six dimensions that have a significant impact on moderate and severe visually impaired users' satisfaction, who use mobile applications. These dimensions namely efficiency, effectiveness, satisfaction, errors, accessibility and understandability.

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Section: Usability Evaluation For Mobile Applications For Visually Impairedmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Usability Evaluation Model for Mobile Visually Impaired Applications

Hussain

Omar

2020

Int. J. Interact. Mob. Technol.

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“…The design of the coding sheet is based on the literature review [5][6][7]20,51,66] and the conclusions drawn from the analysis of the group's expectations in relation to tourism apps. It is a questionnaire structured in several sections such as ease to locate and download, characteristics, form of use, and functions (the full coding sheet is located in Appendix A Table A1).…”

Section: Quantitative Analysismentioning

confidence: 99%

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

2019

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Information and Communication Technologies (ICT) and applications (apps) for tourists are key tools for the sustainability of World Cultural Heritage Sites (WCHS). Their integration into tourism marketing strategies poses challenges regarding the satisfaction of the expectations of the target stakeholders, particularly senior tourists, people aged 60 and over. This paper adopts an exploratory and descriptive approach that combines qualitative techniques (focus groups), to study the use senior citizens make of ICT and tourism apps, with quantitative ones. In this sense, content analysis has been performed on a sample of tourism apps. The results reveal that ICT are essential tools for senior tourists and positively influence tourists' final perception of the travel experience. The analysis of these mobile apps shows that they meet the expectations of senior tourists, who constitute a relevant generation for cultural tourism and are of special interest for the sustainability of WCHS. The configuration and development of these tools must be adapted to this generation, which we call Generation W.Sustainability 2019, 11, 3203 2 of 17 image and reputation of the destination [11,13]. Thus, RICT contribute to sustainable tourism through their communicational, relational, and experiential capacity [6,[14][15][16]. The value of experience is a key element in the configuration and development of all cultural destinations. The intangible and eminently experiential nature of tourism products and services [7] and the fact that they cannot be tested before they are bought give great importance to the user's experience. In the tourist sector, the key is the experience resulting from all the travel stages: pre-travel (search of information, planning, decision-making), on-travel (experiences resulting from the use and consumption of the product or service, and the relationships established with the host community) and post-travel [9,13,[17][18][19]. In addition, the value of experience has acquired more importance with the arrival of the model 2.0 [19,20] and its potential to multiply the reach of the traditional word of mouth [13,21] and the electronic word of mouth (eWOM), when focused in the digital field [22,23].Having highlighted the importance of RICT in the tourism sector, including the cultural one, there are questions about the uses of RICT among different types of tourists, both real and potential, and, consequently, about the differences between digital immigrants and digital natives [24]. Both segments of the population constitute interesting groups for cultural destination marketing organizations [25][26][27] with different expectations and use of RICT [3,28,29]. To be precise, one of the fundamental questions posed by the literature review is whether the reorientation of the marketing strategies and tourist communication based on the web 2.0 model [1,14,18,[30][31][32][33][34] should pay special attention to the Boomers (50-64 year-olds) and the Silent Generation (65 years and over) [35] or whether, based on the digi...

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“…Based on the perceptions of these qualities during the user interaction, users can form their impression. The combination of these qualities leads to positive or negative impression and consequently leads to the acceptance of an application [28].…”

Section: User Experiencementioning

confidence: 99%

“…[26] in their systematic literature review, found that UX assessments are linked to three factors; user, task of interaction with software, and the context of use. These three factors help to empower and enhance the relationship between user and software [27], [28]. They also mentioned some other factors in their review: privacy, emotional attitude, functionality, service time, and design attractiveness.…”

Section: User Experiencementioning

confidence: 99%

User experience assessment of a COVID-19 tracking mobile application (AMAN) in Jordan

Saleh

Abuaddous

Enaizan

et al. 2021

IJEECS

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<p>This study assesses the user experience of a COVID-19 tracking application, as employed as a case study of AMAN mobile application based on user experience. This paper proposed an assessment of user experience (UX) for AMAN application (COVID-19 tracking mobile application in Jordan) by implementing a user experience questionnaire tool. The study aims to get feedback and identify UX based on user interaction and usage with the tracking application. The data are taken from 1208 participants who have experience using the application; an online questionnaire was implemented and distributed through social media groups. The research method that was adopted used the instrument from user experience questionnaire (UEQ) of Arabic and English versions. The results from the UX assessment using UEQ showed that there are four scales which are categorized as excellent; they are Attractiveness (Mean=1.9), Efficiency (Mean=2.4), Dependability (Mean=2.1), Stimulation (Mean=1.8), while the two scales on the benchmark of good are Perspicuity (Mean=2.0) and Novelty (Mean=1.6). From the scores, above < 0.8 show a positive evaluation. All scores are above >0,08 indicating that the evaluation of UX has a positive impression. It can be concluded that the AMAN application is very good–satisfying users to track infected cases of COVID 19. </p>

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Measuring Usability: Importance Attributes for Mobile Applications

Cited by 6 publications

References 0 publications

Usability Evaluation Model for Mobile Visually Impaired Applications

Usability Evaluation Model for Mobile Visually Impaired Applications

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

User experience assessment of a COVID-19 tracking mobile application (AMAN) in Jordan

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