Measuring Tourist Behavioural Intention Through Quality in Malaysian Medical Tourism Industry

Aziz, Anidah; Yusof, Rozman Md; Ayob, Mastura; Bakar, Norlinda Tendot Abu; Awang, Abd Hair

doi:10.1016/s2212-5671(15)01179-x

Cited by 11 publications

(11 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These factors include services provided, manpower, health equipment, physical conditions, costs, and information. The review showed that medical tourists regard the factors associated with the provision of services as more influential in 4 Health Scope. 2019; 8(3):e80359.…”

Section: Discussionmentioning

confidence: 99%

“…One of the most important effects of the globalization of health is the emergence of a new form of tourism known as health tourism (3). Among health tourism sub-groups, medical tourism can be regarded as a product of the rapid growth of the health industry (1,4,5). Medical tourism is defined as the process in which patients travel to different countries to receive high-quality and suitably priced health care services (4,(6)(7)(8).…”

mentioning

confidence: 99%

“…Among health tourism sub-groups, medical tourism can be regarded as a product of the rapid growth of the health industry (1,4,5). Medical tourism is defined as the process in which patients travel to different countries to receive high-quality and suitably priced health care services (4,(6)(7)(8). It differs from health tourism in three ways: First, health tourism (health and wellness) services are provided in non-hospital settings, whereas medical tourism services are provided in hospital contexts.…”

mentioning

confidence: 99%

See 2 more Smart Citations

Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

et al. 2019

View full text Add to dashboard Cite

Context: Medical tourism is a relatively new concept with rapidly growing application. It is defined as purposeful travel to receive the health services provided in other countries and is underlain by patient satisfaction as one of the quality indicators that primarily attract medical tourists. The purpose of this study was to systematically review the factors that affect the satisfaction of people who travel to other countries to receive medical treatment. Evidence Acquisition: To identify contributors to the satisfaction of medical tourists, we conducted a systematic review between July 2016 and March 2017. The Preferred Reporting Items for Systematic Reviews and Prizma checklist was used as a guide for the review. The quality of the papers was examined independently by two of the researchers using the Kmet checklist. Further filtering left us with a final sample of 20 studies, which were subjected to content analysis using the input-process-output (IPO) model. The factors identified were then represented in the IPO model. A total of 376 studies were obtained from 9 English and Persian databases using 6 main search keywords. The specific keywords used were "medical tourist," "health tourist," "health tourism," "medical tourism," "satisfaction," and "consent." were searched from the databases of Scopus, Web of Science, Science Direct, Pro-Quest, Embase, Ovid, magiran and SID. Results: The examination of the studies yielded 137 effective factors that influence the satisfaction of medical tourists. The factors were classified into six categories, namely, services, manpower, information, costs, physical conditions, and health equipment. Among these categories, the service domain encompassed most of the influencing factors. Conclusions: The satisfaction of medical tourists is determined by different factors, among which satisfaction with the provision of services has been of great interest to medical tourists. Specifically, medical tourists evaluate the manner by which health care providers offer services, the quality of care that they receive, and the behavior of hospital staff. The results present implications for destination countries in their efforts to enhance the positive features of their services and address those that negatively affect the satisfaction of medical tourists.

show abstract

Section: Discussionmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

See 1 more Smart Citation

Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

et al. 2019

View full text Add to dashboard Cite

show abstract

“…In many countries, patients are increasingly less satisfied with the local health-care system. However, they now have the choice to travel abroad for affordable and available medical procedures and are referred to as medical tourists (Bennie, 2014; Aziz et al , 2015; Lee and Kim, 2015). Medical tourists check information provided by foreign health-care providers and the recommendations of others for greater awareness when formulating their decisions to go abroad (Lunt et al , 2013; Enderwick and Nagar, 2011).…”

Section: Synthesis Of Key Views and Perspectivesmentioning

confidence: 99%

The identity and role of stakeholders in the medical tourism industry: state of the art

Kamassi

Manaf

Omar

2020

View full text Add to dashboard Cite

Purpose This paper aims to address and identify the major stakeholders in the medical tourism industry, based on their participation in medical tourism activities and their support for medical tourism development. Design/methodology/approach This paper systematically reviews the content of medical tourism studies from literature to identify key stakeholders and address the roles they play in the medical tourism industry. Findings This study shows that the key stakeholders in the medical tourism industry are eight, namely, medical tourists, health-care providers, government agencies, facilitators, accreditation and credentialing bodies, health-care marketers, insurance providers and infrastructure and facilities. These stakeholders strongly influence medical tourists’ decision-making process in seeking medical treatment abroad. Besides, a successful medical tourism development depends greatly on the excellent partnership between all stakeholders. Practical implications This paper sheds light on the crucial role of these stakeholders that can be an important consideration in medical tourists’ decision-making process and industry growth. The study can facilitate policymakers in designing and developing policies to improve medical tourism practices. Originality/value This paper expands the knowledge about medical tourism literature by identifying and explaining the significant role of each stakeholder in the industry. The results of this paper are quite revealing to all practitioners in terms of the potential strategies and medical tourism growth. The study establishes a foundation for future medical tourism research in the rapidly growing industry.

show abstract

“…Advances in medical technology and therapeutic procedures have led to the development of medical tourism during the twentieth century (8). Medical tourism, which is a search for medical services beyond national boundaries is defined as a process, in which medical tourists travel to new places seeking treatment and care (9)(10)(11)(12)(13)(14). The payments for these services are usually out of pocket (15).…”

Section: Introductionmentioning

confidence: 99%

Iranian Medical Tourism Industry and Selected Countries in 2020: A Comparative Study

et al. 2021

View full text Add to dashboard Cite

Background: Today, medical tourism is a growing phenomenon in the healthcare industry, especially among developing countries. Objectives: The purpose of this study was to compare the Iranian medical tourism industry with selected countries. Methods: This comparative study was conducted in 2020. Data were gathered from databases, including PubMed, Web of Knowledge, Scopus, Magiran, SID, and websites of the World Tourism Association, the Ministry of Tourism, and the Ministry of Health of the selected countries from 2000 to 2020. A researcher-made checklist was used to collect data. Selected countries were compared in terms of the status of tourism and travel competitiveness, governance and policy-making status, the status of the medical tourism industry, and medical tourism infrastructure Results: The main difference between the selected countries and Iran lies in the organizational structure of the main stakeholders of the tourism industry. In other countries, this industry is organized and supervised by specific coordination bodies. In terms of tourism and travel competitiveness, Singapore, with a global rank of 17, was better than other countries. Based on the status of the medical tourism industry, Costa Rica ranked 7th in the world, and Singapore, the UAE (Dubai), Turkey, UAE (Abu Dhabi), Jordan, and Iran ranked 15, 22, 27, 31 35, and 41, respectively. In Iran, all indicators of medical tourism infrastructure were lower than those of other countries except for competitive prices. Conclusions: Considering a low rank of Iran in all the studied components, the organizational integration structure of the medical tourism industry and increasing competitiveness can help the development of this industry in Iran.

show abstract

Measuring Tourist Behavioural Intention Through Quality in Malaysian Medical Tourism Industry

Cited by 11 publications

References 13 publications

Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

The identity and role of stakeholders in the medical tourism industry: state of the art

Iranian Medical Tourism Industry and Selected Countries in 2020: A Comparative Study

Contact Info

Product

Resources

About