2013
DOI: 10.1108/ap-04-2013-0029
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Measuring the reliability of knowledge management

Abstract: Purpose -As a way of assessing the ability of organizations to discover and manage unexpected failures in organizational capabilities of knowledge management (KM), this study aims to develop a measurement instrument that involves the five reliability dimensions of preoccupation with failure, reluctance to simplify interpretations, sensitivity to operations, commitment to resilience, and deference to expertise. Design/methodology/approach -To generate measurement items, previous research related to organization… Show more

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Cited by 8 publications
(7 citation statements)
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References 53 publications
(55 reference statements)
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“…MTTR is a measure of time period that is required for the equipment to get back to normal service status when it fails, also known as "Down Time". MTTR is calculated as shown in the following equations [16], [17].…”
Section: Mean Time To Repair (Mttr)mentioning
confidence: 99%
See 1 more Smart Citation
“…MTTR is a measure of time period that is required for the equipment to get back to normal service status when it fails, also known as "Down Time". MTTR is calculated as shown in the following equations [16], [17].…”
Section: Mean Time To Repair (Mttr)mentioning
confidence: 99%
“…Reliability is defined as "the capability of apparatus to perform; satisfactorily, the essential function under specified situations through a specified period of time", Ireson et al [17]. Reliability can also be defined as "the probability that the apparatus is operating without failure in the time period t" as shown in the following equation [17], [18].…”
Section: Reliability (R (T))mentioning
confidence: 99%
“…The latest literature claims that the key to successful KM is to create a cognitive infrastructure that enables simultaneous adaptive learning and provides an organizational reliability infrastructure through the identification and management of unwanted, unanticipated, and unexplained failures in KM's required capabilities (Mahdavi Mazdeh and Hesamamiri, 2014). In order to assess the ability of an organization to keep KM-required capabilities from unexpected, unwanted, or unmanaged failures, Hesamamiri et al (2013) developed a KM reliability theory and a measurement instrument that involves the dimensions of KM reliability, including preoccupation with failure in KM, sensitivity to KM operations, commitment to KM resilience, and deference to expertise. Based on the KM reliability theory, a perfect KM initiative is one that achieves KM objectives without any failure during a pre-defined duration.…”
Section: Introductionmentioning
confidence: 99%
“…III shows a CET for the combination of multiple causal effects on infrastructure capability from three causes including technological, structural, and cultural Category/process Proposed dimensions Category and proposed dimensions of process capabilities are adapted fromKing et al (2008). Adapted fromHesamamiri et al (2013) …”
mentioning
confidence: 99%
“…Based on a knowledge-based view of the organization, a firm's competitive advantage depends on its ability to continuously organize, integrate, and apply knowledge into value-creating decisions (Spender, 1996;Grant, 2000). Furthermore, the reliable knowledge integration requires cooperation, interaction, and knowledge sharing among individuals (Mahdavi and Hesamamiri, 2014;Jafari et al, 2011;Hesamamiri et al, 2013). Accordingly, while different types of formal and informal interactions are fundamental to knowledge integration and sharing in organizations, the concept of knowledge governance is discussed by many researchers.…”
Section: Introductionmentioning
confidence: 99%