Measuring the relationship between museum attributes and visitors: An application of topic model on museum online reviews
Hong Huo,
Keqin Shen,
Chunjia Han
et al.
Abstract:In recent years, cultural tourism has increasingly embraced museum visits. Museums serve as both cultural heritage guardians and integral parts of tourist destinations, significantly impacting visitor satisfaction and experience. Moreover, online museum reviews have become a crucial indicator of museum service quality, visitor experience, and public feedback in the digital age. An analysis of online reviews on major tourism websites and social media platforms can assist museums in developing appropriate manage… Show more
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