Measuring the Quality of Legal Aid Services as the Embodiment of Access To Justice

Abstract

Since the enactment of Law Number 16 of 2011 concerning Legal Aid, the practice of legal aid services still has several problems including not being able to reach all districts/cities due to the limited number of Legal Aid Organizations that can provide services. This paper aims to describe the implementation of legal aid services and analyze optimal strategies in improving the quality of legal aid services. This study used two approaches, qualitative and quantitative or commonly referred to as the Mix Method. Data collection methods used in this study are surveys, interviews and document studies. The results of the study show that the quality of legal aid services as a manifestation of access to justice can be said to be very good by referring to the results of the assessment on the performance of legal aid organization units and the quality of litigation and non-litigation legal aid services. However, several aspects need attention, namely the information aspects in litigation services and the procedural aspects of non-litigation services. Guided by the results of the study, a strategy is needed to improve the quality of legal aid organization services by increasing access to information to service recipients. Legal Aid providers can use online surveys in evaluating the implementation of legal aid services throughout Indonesia. This strategy is the right step, effective, efficient and in accordance with the pandemic conditions and technological advances.

Access to Justice: The Role of Legal Aid in Society

“…Similar to Ayanie's findings, our research underscores the need for targeted interventions that raise awareness and simplify eligibility criteria to make legal aid more accessible to those in need, particularly in marginalized communities. The emphasis on the quality of legal aid services in our findings aligns with Budijanto and Rahmanto's (2022) study, which measures the quality of legal aid services as an embodiment of access to justice (Budijanto & Rahmanto, 2022). Their research supports our findings that the quality of legal aid, including the expertise of lawyers and the effectiveness of outcomes, is pivotal for enhancing access to justice.…”

“…The critical role of legal aid in addressing these disparities cannot be overstated. Budijanto and Rahmanto (2022) emphasize measuring the quality of legal aid services as an embodiment of access to justice. Their insights suggest that the effectiveness of legal aid cannot merely be evaluated in terms of service delivery but must also consider the quality and impact of these services on the lives of recipients (Budijanto & Rahmanto, 2022).…”

“…Budijanto and Rahmanto (2022) emphasize measuring the quality of legal aid services as an embodiment of access to justice. Their insights suggest that the effectiveness of legal aid cannot merely be evaluated in terms of service delivery but must also consider the quality and impact of these services on the lives of recipients (Budijanto & Rahmanto, 2022). Similarly, Ayanie (2023) discusses microinterventions in Ethiopia as alternative pathways T towards social justice and poverty alleviation, illustrating the potential for legal aid initiatives to contribute to broader societal goals (Ayanie, 2023).…”